Italian Speaking Customer Service Advisor

5 days ago


Skelmersdale, United Kingdom Search Consultancy Full time

**Italian Speaking Customer Service Advisor**
- **Location**:Skelmersdale
- **Salary**:Up to £33,000
- **Contract**: Full time, Permanent
- **Hours**:4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19.00 to 07.00

My client based in Skelmersdale is looking to recruit an Italian Speaking Helpdesk / Technical Support Advisor to work out of their main office on a permanent basis, offering a salary of £24,000 - £28,000 (dependant on experience) with an additional £5,000shift allowance.

**- To provide an excellent customer service experience whilst managing customer expectation
- To manage faults, requests and enquiries on behalf of the customer
- To take responsibility of the issue through to resolution, providing proactive and regular progress updates to internal / external customers
- To provide day to day product support to existing customers

**Person Specification**:

- Fluent English and Italian language skills
- Previous experience within a customer service role
- Flexible to work on a 4-on-4-off rotation pattern, working 07:00 to 19:00 and rotation 19.00 to 07.00
- Excellent customer service & communication skills
- Positive attitude
- Affective time management skills, with a logical approach to problem solving
- Ability to work under pressure and within time constraints
- Ability to manage workload whilst reviewing changing priorities
- Ability to work alone as well as part of a team

**Benefits package includes**:

- Immediate start available
- Exposure of working in a desirable company with future progression
- On site parking
- Excellent basic salary plus shift allowance

Keywords: customer service; helpdesk; client care; call centre; inbound; Italian; helpdesk; support; admin; Italy



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