Customer Operations Support

5 months ago

Surbiton, United Kingdom Exodus Full time

**About us**:
Exodus is part of the Travelopia group, which is one of the world’s leading specialist travel groups providing customers with a diverse range of unique travel experiences. This includes adventure travel, safaris, private jet and polar expeditions, tailor-made luxury holidays, yacht and river boat charter holidays, educational and sporting based school trips, corporate hospitality and sporting event fan travel. Private equity owned by KKR, Travelopia is headquartered in the UK with offices and marine bases all over the world.

Our mission is simple, to Improve life through travel. Exodus Travels & Headwater is the world’s leading adventure travel companies delivering extraordinary travelling experiences across more than 90 countries worldwide.

Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting amazing travel experiences for years.

Our values of Bring Happiness, Take Responsibility, Be Ambitious and Always Passionate, underpin the work that we do and act as a reminder of why we do, what we do. We are looking for people who can embrace our values and live them every day.

**Our commitment to People, Places & Planet**:
Our People, Places & Planet plan works towards improving life through travel - for the places we visit on our adventures, the people we meet when there, and the planet which hosts us.

**What you will be doing**:

- Generating and reviewing all manual customer documentation including invoices, personal details forms, confirmations and final instructions as needed
- Collecting and loading of client personal details
- Arranging all specific seat and meal requests as received
- Taking payment and sending updated documentation for extra services arranged post-sales
- The selling of insurance and any ancillary products as required
- Work closely with Customer Operations Manager to ensure consistently high standards of communication with clients

**Locatiion**:Surbiton, UK

**Hybrid**: 3 times a week in office

**W**hat we are looking for**:

- An organized individual who is able to prioritise tasks effectively
- Excellent communication skills, both verbal and written
- Friendly and professional manner
- Previous customer facing role preferable
- Good travel experience or a passion for travel
- Competence in dealing with client requests and questions efficiently
- Ability to prioritise workload on a day to day basis Working with us Join us and in return you'll be rewarded with:
**Working with us**:

- Competitive salary
- Various employee discounts and offers
- Contributory Pension scheme
- Career progression opportunities

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

i-hh1 #li-hybrid

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