Tenant Involvement Officer

1 month ago

Manchester, United Kingdom Golden Lane Housing Limited Full time

Would you like to work for an organisation that has been providing homes for people with a learning disability and autistic people for the last 25 years?

Do you have the drive to make a difference and work for an organisation which makes a real difference to the lives of people with a learning disability and autistic people? Do you want to be a part of a team which offers exciting and challenging opportunities for you to develop thought provoking, innovative ideas? If the answers are yes, then this could be the role for you.

Golden Lane Housing have an exciting opportunity for a Property Services Centre Advisor. We have 2 x full Time (37.5 hours per week), permanent Roles and 1 full time, fixed term role for 15 months based from our Manchester Office.

The Service Centre Advisor will be the first and main point of contact for all repairs, compliance and asset management communication irrespective of the format. Service Centre Advisor will deal with all customers and colleagues in accordance with customer care charter. The Service Centre Advisors will distribute, collate and record all customer satisfaction data associated with the repairs process from start to finish. They will work with the compliance team to administrate the compliance fields within our legal obligations and to monitor the documentation supporting these compliance areas. They will robustly report any failings within this area to the compliance officers. They will be multi-disciplined and be able to answer customer queries on any property related issue or escalate to the correct person.
- Good knowledge and understanding of social housing management and repairs services and understanding of learning disability issues
- Understanding of customer services role within a social housing/charity environment
- Experience of working in a housing repairs service
- Knowledge of building design and maintenance
- Strong customer service background
- Ability to work efficiently and calmly when under pressure
- Ability to think logically to determine own solutions to problems
- Ability to work independently with confidence
- Knowledge of or willingness to learn more about learning disabilities

**Job Types**: Full-time, Permanent, Fixed term contract

**Salary**: £26,339.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 056

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