Operations Assistant Ltn

4 months ago

Luton, United Kingdom Signature Aviation Full time

**Operations Assistant**

Luton, Part time contract

**Your new role**:
Have you got the experience, expertise, and aptitude to provide a 5-star experience to VIP Customers? Would you like to join our fantastic Luton Operations Team?

As an Operations Assistant, you will be the first point of call for all customer bookings and handling requests, working out of our busy Operations department. With a VIP customer experience at the heart of the service you will liaise with customers, airport authorities and colleagues to deliver the Signature Aviation experience.

**Who we are**:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879.

Business and private aircraft customers land their aircraft with us, and we do everything we can to deliver a truly exceptional service, we don't just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.

We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia.

We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.

**About You**:
You will be self-motivated and proactive with strong time management skills and ability to work accurately under pressure in an operational environment.

Strong customer service skills are required as well as flexibility of start and finish times within the shift pattern & a willingness to work occasional overtime (particularly in busy periods) is highly desirable.

You will have excellent personal presentation, a calm approach to problem solving and last-minute changes, and the ability to work accurately under pressure.

A checkable five-year employment history and a full and clean driving licence are essential.

**What We Offer**:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing and that all-important work / life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Life Assurance
- Referral Bonus Scheme
- Healthcare Vouchers - flu vaccinations, eye care
- Employee Assistance Program - 24/7 help, guidance and support including access to free face-to-face counselling
- Access to an Employee Perks platform (shopping discounts)
- Elite Service Discount
- Free on-site parking (no bus)
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies

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