Rspca Customer Service Advisor

3 weeks ago


Rotherham, United Kingdom Capita Full time

RSPCA Customer Service Advisor

**Salary**: £19,371 per annum

Start date: 30th January 2023

Wide ranging discounts on retail, health & wellbeing, travel, technology and much more

Location: Homebased 3 days a week and based from our office in Dearne Valley 2 days a week

Hours: Full Time - 37.5 (5 Days per week including weekend day) Various fixed shifts available. Working between the hours of 07:00 - 23:00 (Currently on reduced hours of 08:00 - 20:00)

Training: 3 weeks working from home for 4 days and 1 day in the office. This is followed by 2 weeks in the office to complete the development centre. All training hours will be Monday to Friday.

Contract: Permanent

As a customer service advisor, you will join Capita as part of our RSPCA team taking inbound calls from members of the public. RSPCA is the largest animal welfare charity in the UK. Join us now and help as we work towards raising standards of care, and awareness of issues, affecting animals today.

We strive to provide a premium service using advanced technical support tools, our platinum service ensures our experts - that’ll be you - are able to help support callers through what can be difficult conversations by being compassionate and acting with integrity. We’ll provide you with the tools and training needed to excel in your role, you need to bring your “can-do” attitude and a passion for customer service.

**Job title**:
RSPCA Customer Service Advisor

**What **will you deliver?**
- Supporting with inbound calls
- Delivering a service which makes RSPCA callers feel heard and supported
- Dealing with a range of calls from reports of animal cruelty to rehoming animals

**What **can we offer you?**
- A competitive salary of £19,371 per annum
- Permanent role
- Role will be split between home working and office based in our Dearne Valley site
- A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.
- Access to Private Medical Insurance & Health Assessment plans
- 22 days’ holiday (pro rata) plus public holidays
- Pension scheme
- C hildcare scheme
- Monthly incentive scheme
- Endless career progression

**W **ho are we looking **for?**
- Compassionate with the ability to communicate clearly and effectively
- An ability to learn new skills quickly, including adopting new processes and technology
- An ability to think on your feet and adapt to different situations
- A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers
- Ideally, experience working within a customer service environment.
- A quiet space to work on the days you are home based with a strong WIFI connection

**Who are we?**

You’ll get the chance to join a network of 55,000 experienced, innovative and dedicated individuals, working across the Capita landscape. There are countless opportunities to learn new skills and develop with us. We will provide you with the support you need to do all of this, because our purpose is to create a better future for you.

**What will happen next?**
- Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

**Equal Opportunities**

**Location**:
Rotherham - Capita House Park
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



  • Rotherham, United Kingdom Capita Full time

    **Salary**: £21,255 per annum Start date: 2nd April 2024 Permanent Contract - 37.5hrs a week Location: Hybrid, minimum of two days in office required. Hours: Full Time - 37.5 (5 days per week including weekend day). Various fixed shifts available. Working between the hours of 07:00 - 20:00 Training: 3 weeks working from home for 4 days and 1 day in...


  • Rotherham, United Kingdom Capita Full time

    **Salary**: £21,255 per annum Start date: 29th January 2024 Permanent Contract - 37.5hrs a week Location: Hybrid, minimum of two days in office required. Hours: Full Time - 37.5 (5 days per week including weekend day). Various fixed shifts available. Working between the hours of 07:00 - 23:00 (Currently on reduced hours of 08:00 - 20:00) Training: 3...


  • Rotherham, United Kingdom Capita Full time

    **Salary**: £23,400 per annum Start date: 8th July 2024 Permanent Contract - 37.5hrs a week Location: Hybrid, minimum of two days in office required. Hours: Full Time - 37.5 (5 days per week including weekend day). Shift is 11:00 - 20:00 Training: 3 weeks working from home for 4 days and 1 day in the office. This is followed by 2 weeks in the office...


  • Rotherham, United Kingdom Capita Full time

    **Salary**: £23,400 per annum Start date: 13th May 2024 Permanent Contract - 37.5hrs a week Location: Hybrid, minimum of two days in office required. Hours: Full Time - 37.5 (5 days per week including weekend day). Shift is 12:00 - 20:00 Training: 3 weeks working from home for 4 days and 1 day in the office. This is followed by 2 weeks in the office...


  • Rotherham, United Kingdom Capita Full time

    Job Description RSPCA Customer Service Advisor Location Hybrid work in Rotherham : Salary: £23,400 per annum Start date: 8th July 2024 Permanent Contract 37.5hrs a week Location: Hybrid, minimum of two days in office required. Hours: Full Time 37.5 (5 days per week including weekend day). Shift is 11:00 20:00 Training: 3 weeks working from home for 4 days...


  • Rotherham, United Kingdom Capita Full time

    Job Description RSPCA Customer Service Advisor Location Hybrid work in Rotherham : Salary: £23,400 per annum Start date: 8th July 2024 Permanent Contract 37.5hrs a week Location: Hybrid, minimum of two days in office required. Hours: Full Time 37.5 (5 days per week including weekend day). Shift is 11:00 20:00 Training: 3 weeks working from home for 4 days...


  • Rotherham, Rotherham, United Kingdom Capita Full time

    Job Description RSPCA Customer Service Advisor Location Hybrid work in Rotherham : Salary: £23,400 per annum Start date: 8th July 2024 Permanent Contract37.5hrs a week Location: Hybrid, minimum of two days in office required.Hours: Full Time days per week including weekend day).Shift is 11:0020:00 Training: 3 weeks working from home for 4 days and 1 day in...


  • Rotherham, Rotherham, United Kingdom Capita Full time

    Job Description RSPCA Customer Service Advisor Location Hybrid work in Rotherham : Salary: £23,400 per annum Start date: 8th July 2024 Permanent Contract37.5hrs a week Location: Hybrid, minimum of two days in office required.Hours: Full Time days per week including weekend day).Shift is 11:0020:00 Training: 3 weeks working from home for 4 days and 1 day in...


  • Rotherham, United Kingdom Capita Full time

    Salary: £23,400 per annumStart date: 8th July 2024Permanent Contract - 37.5hrs a weekLocation: Hybrid, minimum of two days in office required.Hours: Full Time - 37.5 (5 days per week including weekend day). Shift is 11:00 - 20:00Training: 3 weeks working from home for 4 days and 1 day in the office. This is followed by 2 weeks in the office to complete the...


  • Rotherham, United Kingdom Capita Full time

    Salary: £23,400 per annumStart date: 8th July 2024Permanent Contract - 37.5hrs a weekLocation: Hybrid, minimum of two days in office required.Hours: Full Time - 37.5 (5 days per week including weekend day). Shift is 11:00 - 20:00Training: 3 weeks working from home for 4 days and 1 day in the office. This is followed by 2 weeks in the office to complete the...


  • Rotherham, United Kingdom RSPCA Full time

    We are looking to recruit **8 new team members to start in April 2023 **to provide critical outbound telephone support for our Inspectors and Animal Rescue Officers across the RSPCA. Following initial contact/calls into our National Control Centre you will be contacting members of the public to obtain further information and to give valuable advice to...


  • Rotherham, United Kingdom Capita Full time

    Description : What will you deliver?   Supporting with inbound calls Delivering a service which makes RSPCA callers feel heard and supported  Dealing with a range of calls from reports of animal cruelty to rehoming animals Who are we looking for?   Compassionate with the ability to communicate clearly and effectively An ability to learn...


  • Rotherham, United Kingdom RSPCA Full time

    **A bit about us** 2024 is a big year for us as we turn 200 years young! We are proud of our long standing history in campaigning for a better world for animal welfare. We were the first to introduce a law to protect animals and have been working hard ever since to ensure that all animals can live free from pain and suffering. Our vision is to one day live...


  • Rotherham, United Kingdom Quality Service Recruitment Full time

    **Sales Advisor** Pay is £12 per hour. Working 39 hours per week, 36.5 hours paid, with a 30-minute break daily. The annual salary for this position is £22,464 Working Monday to Friday. Starting at 9 am and finishing at 5 pm, with a 4 pm finish on a Friday. **Main Duties;** - Taking customer orders, which sometimes may require a patient and methodical...


  • Rotherham, United Kingdom Venatu Full time

    Customer Service Advisor - Wath-upon-Dearne - Temporary to Permanent - Full-time **Customer Service Advisor** As a Customer Service Advisor, you’ll be the first point of contact for the company and engage with the client base. You will be providing customers with a fantastic customer service experience, ensuring customers accounts are accurate and up to...


  • Rotherham, United Kingdom Leger Shearings Group Full time

    Job Advert **Are you an experienced Customer Service Advisor looking to work for a holiday company that offers progression? Would you like to earn fantastic bonuses?if the answer is yes, please read on.** **What will I do as a Customer Service Advisor?** - Answer incoming calls from customers with enquiries. - Provide accurate, valid, and complete...


  • Rotherham, United Kingdom Webhelp Full time

    **Advisor** **Location** - Rotherham, United Kingdom**Language** - English*** **Job Advert**: If you have customer service experience and you're seeking an exciting career move, this could be a fantastic opportunity for you. We are looking for Customer Service Advisors to join our inclusive team in Dearne Valley. This role comes with a salary of £21,757...


  • Rotherham, United Kingdom Webhelp Full time

    **Job Advert** If you have customer service experience and you're seeking an exciting career move, this could be a fantastic opportunity for you. We are looking for Customer Service Advisors to join our inclusive team in Dearne Valley. This role comes with a salary of £21,757 as well as benefits, recognition rewards, clear career path and development...


  • Rotherham, United Kingdom Webhelp Full time

    **Advisor** **Location** - Rotherham, United Kingdom**Language** - English*** **Job Advert**: - If you have customer service experience and are seeking a flexible, full-time job in Rotherham, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for new campaigns at our Dearne Valley site. This role comes with a salary...


  • Rotherham, United Kingdom Worksop Dolphins Swimming Club Full time

    We are recruiting for a **Customer Service Advisor** based in **Rotherham**. This is for a Key Working company. This is a full-time permanent role. **Customer Service Advisor** Key Responsibilities: - Carry out the directions of the Customer Services Manager and the Internal Sales Manager. - Work effectively with Business Development Manager to deliver...