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Bank Safe Centre Crisis Worker

8 months ago

Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

The Crisis Worker will be responsible for providing out of hours, on-call cover to the Centre. This includes crisis management and client advocacy at the Centre as required and assisting with emergency out of hour’s crisis telephone calls.

You will be required to be flexible with availability and commit to working an average of 4 sessions per month.

This will include week days & weekends, day & night cover, monthly team meetings and group supervision sessions. You will require access to a mobile telephone and be able to attend the Centre within 30 minutes, if requested to do so.

You will assist with the administration and management of clients accessing the SAFE Centre service

You will provide advocacy support and telephone support to callers in the context of a sensitive and non-judgmental service, using effective communication skills.

You will provide information to enable clients to make informed decisions in relation to the self-referral option, medical care, forensic examination, making a police report and onward referrals.

You will offer a welcoming environment to the service users and all visitors upon their arrival at the SAFE Centre.

You will ensure ensure a high standard of DNA decontamination between forensic cases.

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Telephone information and support
- To inform callers about the Centre services offered and provide information surrounding other voluntary and statutory services available in relation to sexual assault and other associated issues.
- To offer limited telephone support to callers requiring assistance surrounding sexual assault, adhering to Centre and Trust policies and procedures.

Crisis Management
- To prepare the pre and post examination areas of the Centre in readiness to receive clients and to ensure that all areas are left in a forensically clean state.
- To offer a confidential and supportive environment in which to enable the client to regain control.
- To offer information to enable informed decisions to be made in relation to forensic medical care, counselling and supporting a prosecution.
- To liaise with co-workers at the Centre, including SOE’s and Police Officers.
- To ensure that any action that is taken is consistent with the client’s wishes.
- To offer follow-on services as appropriate.

Administration
- To maintain accurate record keeping of all activity in the communication book and to maintain confidential client notes, colposcope videos
- To fully complete the Data Collection Sheet prior to maintaining the computerized data base
- To liaise with the Centre Manager in relation to actions taken in line with Centre and Trust polices and procedures.
- To participate in general administrative duties in relation to the smooth running of the Centre