Aftersales Advisor

3 months ago

Bury St Edmunds, United Kingdom TruckEast Ltd Full time

The After Sales Advisor will be responsible for the smooth daily operation of the Service Reception & Administration working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.

Essential duties and responsibilities
- To perform this role successfully, an individual must be able to assist and then after an allotted training period perform each essential duty satisfactorily._
- Ensure a steady and realistic flow of available work through the workshop.
- Liaise with external and internal customers and ensure work is authorised.
- Support and maintain customer’s service schedules, MOT and O Licence requirements.
- Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers - this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
- Ensure Service / Inspection Documentation are completed correctly, and customer defect procedures adhered to.
- Loading and daily checking of R2C to ensure all customer sheets are correct and complete
- Re-book any work and liaise with the Parts Dept. to ensure work is carried out promptly
- Contact customers for any missed booked work and re-book accordingly
- Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
- Day to day invoicing for Depot, to include Warranty, Retail, Contract work and any other types of Invoicing using customer portals.
- Along with your colleagues, ensuring month-end Work in Progress levels are within agreed targets.
- Assisting with the daily running and administration of the Depot
- MOT Bookings
- General duties relevant to the smooth and efficient operation of the department as determined by your manager
- Always perform a high standard of invoicing

Essential Health & Safety, Environmental duties and responsibilities
- Ensure health, safety and environmental regulations and safe working practices are always adhered to
- Use lighting and ventilation only when necessary. Turn off all electrical lighting and equipment when not in use, Turn off computers fully and do not leave on standby
- Segregate waste at source and dispose of waste in the correct receptacles / containers, recycling wherever possible
- Ensure that all spillages are cleaned up quickly and effectively using spill kits and absorbent material supplied. Spilled material must be disposed of correctly and responsibly once contained. Use drain covers where necessary, if there is a risk of spilled materials reaching a drainage system / watercourse
- Refer to COSHH information before using a chemical / product for the first time and remain familiar with first aid and spillage information for all substances used
- Only carry out vehicle journeys when necessary. Always drive company vehicles in a fuel saving manner and car-share when possible
- To perform this role successfully, an individual must meet the minimum qualifications. The requirements listed below are representative of the knowledge, skill and/or ability required._

**Education and/or Experience**
- Computer literacy
- Enhanced Customer service skills
- Experience in managing a Service reception, or Parts department

**Essential Knowledge, Skills and Abilities**
- Ability to work within a team
- Ability to work within guidelines and to deadlines
- Excellent written and oral communication skills
- Excellent customer service skills
- High level of computer literacy
- Detail-orientated
- Excellent organisation and analytical skills
- Possess excellent accuracy and numeracy skills
- Ability to work under pressure and have a solution-driven approach

**Desirable Knowledge, Skills and Abilities**
- A technical understanding
- Knowledge of the automotive industry
- Knowledge of the Kerridge system

**Job Types**: Full-time, Permanent

**Benefits**:

- Company car
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

Ability to commute/relocate:

- Bury St. Edmunds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (preferred)
- Customer service: 1 year (preferred)
- invoicing: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Aftersales Manager

    4 days ago

    Bury St Edmunds, United Kingdom CV-Library Full time

    Aftersales/Service Managers, Do you want to work for a privately owned, dynamic and expanding dealer group? Our client is currently looking to recruit an experienced Aftersales Manager, for their multi-franchised dealership based in the Suffolk area. If you have a passion for customer service and can show a track record of delivering results and developing...

  • Aftersales Manager

    1 day ago

    Bury St, Suffolk, United Kingdom The Recruitment Solution (London) Ltd Full time

    Aftersales Manager Job DescriptionWe are seeking an experienced Aftersales Manager to join our team at The Recruitment Solution (London) Ltd. As an Aftersales Manager, you will be responsible for leading and developing a team of highly skilled Technicians, Service Advisors, and Parts people.Key Responsibilities:As an ambassador for the brand, you will be...

  • Aftersales Manager

    2 days ago

    Bury St, Suffolk, United Kingdom The Recruitment Solution (London) Ltd Full time

    Aftersales Manager Job DescriptionWe are seeking an experienced Aftersales Manager to join our team at The Recruitment Solution (London) Ltd. As an Aftersales Manager, you will be responsible for leading and developing a team of highly skilled Technicians, Service Advisors, and Parts people.Key Responsibilities:As an ambassador for the brand, you will be...

  • Service Advisor

    4 months ago

    Bury St. Edmunds, United Kingdom Drive Motor Retail Ltd Full time

    Join a successful team at Drive Motor Retail in Bury St Edmunds! We are looking to recruit a Service Advisor to join our busy Aftersales team in Bury St Edmunds. You must be enthusiastic, outgoing and a process driven individual who puts customer service at the forefront of all they do. As a Service Advisor at Drive Motor Retail, you will be the first...

  • Sales Advisor

    4 months ago

    Bury St. Edmunds, United Kingdom Resolve Recruitment Services Full time

    **Sales Advisor, Bury St Edmunds** Resolve Recruitment are proud to be working with a leading retailer and importer of luxury natural stone and porcelain flooring. Due to growth, our client now seeks a friendly and confident Sales Advisor to join their fast-paced team in Bury St Edmunds. **The role**: - Provide excellent customer service whilst guiding...

  • Parts Advisor

    4 months ago

    Bury St. Edmunds, United Kingdom Donalds Motor Group Full time

    **Parts Advisor** **Who we are and our values** The Donalds Group are a family-run automotive business founded in 1950, operating eight franchised car dealers throughout East Anglia including Mazda, Volvo, Kia and MG. Offering new and used car sales and aftercare, we consider ourselves to be an ambitious and progressive employer, with the belief that our...

  • Service Advisor

    4 months ago

    Bury St. Edmunds, United Kingdom Group 1 Automotive Full time

    **Service Advisor** **Overview** Our Mercedes Bury St Edmunds Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting...

  • Service Advisor

    4 months ago

    Bury St. Edmunds, United Kingdom Jago Consultants Full time

    Service Advisor Vacancy!! My client is looking for a Service Advisor for their branded Aftersales department. Experience in this role is not necessary, we can teach you all you need to know. **Requirements**: Excellent communication, interpersonal and negotiation skills An ability to be highly organised and able to prioritise workloads A positive...

  • Service Advisor

    3 months ago

    Bury St. Edmunds, United Kingdom Group 1 Automotive Full time

    **Service Advisor** **Overview** Our Mercedes Benz Bury St Edmunds Retail Centre are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we'd love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting...

  • Vehicle Technician

    4 days ago

    Bury St Edmunds, United Kingdom CV-Library Full time

    Vehicle Technicians Would you like to work for a well respected, locally based dealer group? Have a fantastic salary, bonus, and benefits package? Work with up-to-date equipment and receive ongoing training? The Recruitment Solution have a great opportunity for an experienced Vehicle Technician to join one of our clients' busy workshops based in...

  • Service Advisor

    4 months ago

    Bury, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Bury** **Salary of £24,465 with £4,800, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans...

  • Service Advisor

    3 months ago

    Bury, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Bury** **A basic salary of £24,465 and a bonus of £4,800 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Can you bring a passion for incredible customer service to a...

  • Customer Service Advisor

    4 months ago

    St. Neots, United Kingdom TC Harrison Ford Full time

    **Service Advisor: St Neots** You must be able to work alone, as well as within our productive aftersales team to achieve our outstanding levels of customer service. Salary £26 - £29k plus bonus Working hours by shift, either 7am - 5pm or 8am - 6pm pm Monday to Friday and on rota to work 1 in 4 Saturdays **Day-to-day duties and responsibilities will...

  • Service Advisor

    4 months ago

    Bury, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Bury** **Competitive salary with £4,800, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at Evans...

  • Service Advisor

    4 months ago

    Bury, United Kingdom Evans Halshaw Ford Full time

    **Service Advisor** **Evans Halshaw Ford Bury** **A basic salary of £24,465 and a bonus of £4,800 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Can you bring a passion for incredible customer service to a...

  • Service Advisor

    2 months ago

    St Albans, United Kingdom Holt Recruitment Ltd Full time

    Service Advisor - £31,000 – Main Dealership – St AlbansOur client, a main dealership in St Albans is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team.The Service Advisor role comes with a competitive salary of £31,000  with an excellent benefits package.Access to our in-house training academy for...

  • Service Advisor

    5 days ago

    St Albans, Hertfordshire, United Kingdom Nissan Dealers Full time

    Job Title: Service AdvisorWe are seeking a highly skilled and customer-focused Service Advisor to join our Nissan Dealers team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the highest levels of service and aftercare.Key Responsibilities:Provide a knowledgeable,...

  • Service Advisor

    5 days ago

    St Albans, Hertfordshire, United Kingdom Nissan Dealers Full time

    Job Title: Service AdvisorWe are seeking a highly skilled and customer-focused Service Advisor to join our Nissan Dealers team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring that our customers receive the highest levels of service and aftercare.Key Responsibilities:Provide a knowledgeable,...

  • Service Advisor

    4 months ago

    St Leonards-on-Sea, United Kingdom SLM Group Ltd. Full time

    An exciting opportunity has arisen for an enthusiastic and ambitious **Service Advisor** at SLM Select Hastings! - **Salary**: £34,000 OTE (£24,000 basic) - **Exciting benefit package!**: - **Length**: Full Time/Permanent - **Role**: Service Advisor - **Location**: SLM Select Hastings We are looking for someone enthusiastic and motivated to join our...

  • Service Advisor

    3 months ago

    St Leonards-on-Sea, United Kingdom SLM Group Full time

    An exciting opportunity has arisen for an enthusiastic and ambitious **Service Advisor** at SLM Nissan Hastings! - **Location**: SLM Nissan Hastings - **Role**: Service Advisor - **Length**: Full Time/Permanent - **Salary**: £32,000 OTE We are looking for someone enthusiastic and motivated to join our Service team as a Service Advisor. The role involves...