Appointment Administrator

2 weeks ago

Keighley, United Kingdom Airedale NHS Foundation Trust Full time

We require an enthusiastic person, with significant experience of working with the general public in an administrative role, to join our busy Outpatient appointment team to deliver high quality care by ensuring the efficient running of the out-patient appointment booking system for the Hospital.

Applicants must possess excellent written and verbal communication and interpersonal skills.

You must have good VDU and keyboard skills, with knowledge of Microsoft Office packages and preferably have or be working towards an ECDL qualification. You should have recent relevant customer-focused office experience. Previous hospital/ GP Practice administration experience is advantageous.

To assist the appointment supervisors in the administration of patient appointment bookings and also the management of waiting lists and referrals. To facilitate the delivery of high quality care by ensuring efficient and accurate use of the SystmOne clinic booking module and the national ERS system including the processing of Indirectly (IBS) and Directly (DBS) booked services for all Consultant led out patient clinics at Airedale General Hospital and across peripheral sites. Reception duties included.

In pursuing these duties the post holder will ensure compliance with the NHS Constitution and be familiar with the NHS England Guidance ‘Understanding the new NHS’ (details of which can be found in the links section of NHS Jobs).

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.

For further information and full details of the job role please see the attached job description and person specification.

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