Receptionist

**must have all mandatory healthcare training**
- Open the premises and restore the telephone service
- Signpost patients as per Health Centre protocols
- Alongside direct bookings via NHS111 make appointments for GPs and other clinicians via the clinical system as required
- Record requests for home visits when required
- Re-direct urgent calls to the duty Doctor
- Issue repeat prescriptions
- Liaise with the Team Leader on duty to ensure all appointment lists are updated daily and extract medical records as appropriate
- File patient medical records, results and letters
- Assisting patients with registrations and preparing medial folders for new patients
- Liaise with patients, hospitals and chemists as requested by GPs and Nurses
- Ensure the waiting and reception areas are kept tidy
- Ensure effective communications exists between the sites and staff, regularly updating the Team Leader of any issues
- To answer all incoming telephone calls in a timely fashion. Diverting them as appropriate, and/or taking and passing on messages
- Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctor as necessary
- Greeting patients at reception, noting their arrival time
- Observe the waiting room, in the event a patients condition deteriorates refer to the Reception Guide and take appropriate action
- Supporting and assisting the Doctors during surgery times as required
- Liaising with secondary care providers and arranging transport as necessary
- Dealing with all incoming and outgoing patient notes
- Filling of patient information electronically and paper based records
- Maintenance of patients’ medical records
- Daily preparation of consulting and treatment rooms, ensuring all clinical areas are clean and safe for use at all times
- Ensuring Doctors surgeries are stocked with the necessary paperwork and forms to enable their surgeries proceed without interruption
- Maintaining and encouraging adequate security measures, ensuring all rooms are locked when not in use
- Liaison with attached staff, including Health Visitors, District Nurses, Midwives, Counsellors etc as required
- Supporting and encouraging other member of the Health Centre team
- Maintaining the safety of staff, patients and visitors to the Health Centre
- Any other duties as requested by the Team Leader

**Job Types**: Full-time, Part-time, Temporary contract
Contract length: 6 months
Part-time hours: 37.5 per week

**Salary**: £11.00 per hour

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Chesham: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- nhs smart card (required)
- Valid DBS (required)

Work Location: In person