Vehicle Service Advisor Apprenticeship

2 months ago

Saint Ives, United Kingdom Calex Automotive Recruitment Full time

**Position Overview**:
We are looking for a motivated individual to join Purser & Luxford Citroen St Ives as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the apprentice will gain valuable hands-on experience, develop essential skills, and become proficient in providing exceptional service to our customers. This role is ideal for individuals with a passion for automobiles, excellent communication skills, and a desire to learn and grow in a dynamic environment.

**Responsibilities**:

- Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
- Greet customers in a professional and courteous manner, ensuring a positive service experience.
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
- Coordinate with the parts department to ensure timely availability of required components for service appointments.
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.

**Working Week**:
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.

Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning atThe Performance Academy in Coventry.

**Your Development and Future Prospects**:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry.

Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.

Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.

**Qualification**:
The Programme lasts for 12-14 months and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner

**Salary**:
Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.

**Entry requirements and** **qualifications**:

- Aged 16+
- Grade C/4 or above in Maths and English or equivalent.
- A strong interest in learning about the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Willingness to follow instructions and learn from experienced technicians.
- Basic computer skills for documentation and communication purposes.
- Working towards or in possession of a valid driver's license and clean driving record.

**Recruitment Process**:
**Job Types**: Full-time, Apprenticeship

**Salary**: £6.40 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

  • Apprentice Customer Service Advisor

    5 days ago

    Saint Ives, United Kingdom Toyota Full time

    “Left School or are you looking for your next challenge? Ready to join the largest car company in the world?” Toyota Apprentice Customer Service Advisor - Steven Eagell Toyota St Ives Does this sound like you? We are looking for ambitious individuals with: * Excellent communication skills – listening is as important as talking in our industry...

  • Service Advisor

    5 days ago

    Peasedown Saint John, United Kingdom Perfect Placement Full time

    Service Advisor Starting salary up to £32,000 per annum plus £6,000+ uncapped bonus potential. 45-hour week between opening hours 8:00am-6:00pm Mon to Fri and 1 in 4 Sat 8:00am-12:00pm. Various additional package benefits as well as the chance to work for the 2019 Glassdoor "UK's Best Retailer to Work For".We are currently advertising on behalf of...

  • Service Advisor

    4 days ago

    Peasedown Saint John, United Kingdom Perfect Placement Full time

    Service AdvisorStarting salary up to £32,000 per annum plus £6,000+ uncapped bonus potential. 45-hour week between opening hours 8:00am-6:00pm Mon to Fri and 1 in 4 Sat 8:00am-12:00pm. Various additional package benefits as well as the chance to work for the 2019 Glassdoor "UK's Best Retailer to Work For".We are currently advertising on behalf of an...

  • Service Advisor

    3 days ago

    Peasedown Saint John, United Kingdom Perfect Placement Full time

    Service AdvisorStarting salary up to £32,000 per annum plus £6,000+ uncapped bonus potential. 45-hour week between opening hours 8:00am-6:00pm Mon to Fri and 1 in 4 Sat 8:00am-12:00pm. Various additional package benefits as well as the chance to work for the 2019 Glassdoor "UK's Best Retailer to Work For".We are currently advertising on behalf of an...

  • Advisor

    1 day ago

    Saint Ives, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting Advisors to join a company that provides heating solutions in St. Ives. This role will require you to provide excellent customer service and to provide feedback to improve the processes and systems. This position is temporary and contains an hourly rate of £10.56 alongside many benefits including a subsided gym membership and...

  • Parts Assistant Apprentice

    1 month ago

    Saint Columb Major, United Kingdom Volkswagen Passenger Car Apprenticeship Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...

  • Sales Advisor

    2 weeks ago

    Saint Ives, United Kingdom Simplify Group Full time

    **Sales Advisor** **St Ives, Cambridge** **Salary: £25,000 + Opportunity to earn £8,000+ extra (OTE) UNCAPPED** Are you a confident communicator? Able to influence people to buy a service? Do you want the opportunity to earn an additional £8,000 per year on top of your basic salary? We have the ideal sales advisor opportunity for you! Working in a...

  • Sales Advisor

    1 month ago

    Saint Ives, United Kingdom Scrivens Opticians & Hearing Care Full time

    We are seeking a sales advisor to join our successful team in **St Ives. **We are looking for an enthusiastic and passionate individual to deliver great customer service while growing the business. While you don't need optical experience for this position, we are ideally looking for someone who has worked in a customer facing or retail environment. -...

  • HR Advisor

    7 days ago

    Saint Ives, United Kingdom Astrea Academy Trust Full time

    We are seeking an HR Advisor to provide an excellent advisory service to our Cambridge Academies. If you really enjoy HR Advisory work and want to make a real difference delivering impact to our academies enriching the lives of children, we would love to hear from you! This is a full-time role, 52 weeks a year and we welcome a flexible approach to bring the...

  • Sales Advisor

    1 week ago

    Saint Ives, United Kingdom Simplify Group Full time

    **Sales Advisor** **St Ives, Cambridge** **Salary: £25,000 + Opportunity to earn £8,000+ extra (OTE) UNCAPPED** Are you a confident communicator? Able to influence people to buy a service? Do you want the opportunity to earn an additional £8,000 per year on top of your basic salary? We have the ideal sales advisor opportunity for you! Working in a...

  • Customer Service Advisor

    1 day ago

    Saint Ives, United Kingdom Marlowe SRC Full time

    Customer Service Administrator - Property Salary - £21,255 per annum Location - PE27 St Ives, Cambridgeshire. You will be required to be office based initially for 6 months or until your probation period has passed. Home/office-based hybrid working would then be a possibility in this role. Please note that for in this role you will be expected to work at...

  • Technologist

    4 weeks ago

    Saint Ives, United Kingdom Cambridgeshire County Council Full time

    About the role Our Technology Enabled Care Services (TECS) Team is recruiting for another Technologist. The position is offered at 34 hours and primarily based at Amundsen House, St Ives. The salary offered will be at Scale S01, SCP 23-25 (£30,151-£32,020 FTE). TECS is a pioneering social care service within the Prevention and Early Intervention Service....

  • Customer Service Representative

    1 week ago

    Saint Clears, United Kingdom Certas Energy UK Ltd Full time

    **We are looking for a Customer Service Advisor to join our team in our St Clears office** Working as part of our Domestic Sales Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, our Customer Service Advisors have great prospects for...

  • Internal Sales Advisor

    1 day ago

    Saint Ives, United Kingdom Veolia Full time

    **Salary - £24000 - £26000 plus (Uncapped Commission)** **Hours - 40 hours per week** When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way to take up an exciting opportunity for a...

  • Tecs Coordinator

    1 month ago

    Saint Ives, United Kingdom Cambridgeshire County Council Full time

    About the role Prevention & Early Intervention is about helping people to remain independent living in their communities, providing information and support to enable them to do things for themselves rather than having things done for them. Technology Enabled Care Services (TECS) is a joint health and social care funded team which forms a part of Prevention...

  • Customer Service/sales Agent

    1 week ago

    Saint Ives, United Kingdom Findable Group Limited Full time

    The purpose of these roles are to maximise customer sales and providing an enhanced customer experience post sale. Opportunities will arise from both inbound and outbound activity. You must provide excellent customer service and effective administration to ensure a smooth journey for the customer. You will be working in the bespoke market dealing with unique...

  • Customer Service Agent

    2 weeks ago

    Saint Ives, United Kingdom Vermelo RPO Full time

    Do you have a passion for delivering excellent service? Are you looking to get into your first office role? I am working with a fantastic growing company, looking for someone with equally fantastic customer service skills! This company is offering a great opportunity for someone to gain valuable customer service experience in an office-based environment....

  • Mortgage Advisor

    5 days ago

    Saint Austell, United Kingdom Miller Full time

    Mortgage Advisor Miller Estate Agency are looking for a Mortgage and Protection Advisor to join them in St Austell. OTE £50- 65k We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable...

  • IFA Administrator

    2 weeks ago

    Saint Ives, United Kingdom Heat Recruitment Full time

    Job Title: Independent Financial Advisor (IFA) Administrator Key Benefits: Work-Life Balance: Flexibility for one day working from home once established and flexibility with school runs etc.Exam Support: Support for professional exams, including coverage for the first sitting.Employee Benefits: Private medical insurance and 32 days of annual leave,...

  • 7.5t Driver

    1 month ago

    Saint Ives, United Kingdom Driver Hire Full time

    **7.5 Tonne Driver **St Ives** **Full Time and Permanent Position** **£25,000** **Monday to Friday (7am - 4pm) with alternate Saturday Mornings (8am - 1pm)** We are currently recruiting for a 7.5 tonne driver for our client - a leading supplier in the UK. You will positively represent the company and meet different customers and drive to different...