Retail Administrator

5 months ago

London, United Kingdom Somerset House Trust Full time

**Description**:
Somerset House is the home of cultural innovators, sitting at the meeting point of artistic and social practice. We host the UK’s largest and most exciting creative community right in the heart of London.

We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. It is this mix that informs and powers our programme and our organisational culture, making us a singular, compelling and inclusive place to visit and work.

We are seeking a Retail Administrator to assist our Retail team in the management of our retail operations including two exhibition pop-up stores.

This role will include leading the team of Retail Assistants as well as assisting with various administrative tasks such as shift timetabling, stock management and daily sales reporting as well as the maintaining of an online store and product research. You will work closely with the retail management team to ensure the successful delivery of retail projects such as outlets alongside specific suppliers and merchandise.

**Key Responsibilities**:

- Managing the team of Retail Assistants when on shift, ensuring staff are effectively occupied, with breaks taken on time with sufficient cover provided
- Assisting in maintenance of stock levels, overseeing re-stocking, managing goods-in and stock returns
- Assist with delivery of the training for new staff and guiding the team in day-to-day best practise, including health and safety and customer service
- Managing the day to day running of our The Missing Thread and Cute retail outlets and events, with lead responsibility on evenings and weekend

**Skills, Knowledge and Expertise**:
**Experience**:

- Leading a team in a retail environment, including rostering, training and supervising staff
- Relevant IT systems such as EPOS, Shopify and CRM systems (eg Tessitura)
- Experience in a customer facing role, managing feedback and resolving difficult situations
- Leading on visual merchandising
- Responsibility of stock management
- Building strong working relationships across departments

Skills:

- Excellent customer service skills
- Strong communication and leadership skills
- Health and Safety knowledge
- A proactive, hands-on approach, with ability to remain calm under pressure

**Benefits**:
**Mental Health & Wellbeing**
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed

**Pension**
- 5% employer 3% employee pension contributions *as long as criteria is met

**Discounts, offers and free stuff**
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discount to local leisure centres

**About Somerset House Trust**:
Somerset House is the home of cultural innovators, sitting at the meeting point of artistic and social practice. We host the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.

Your cover letter should include:

- Why you are interested in the role
- What makes you a good fit for the role (please refer to person specification in the job description)

Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.

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