Guest Service Adviser

2 weeks ago


Glasgow, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
- Guest Services

**Silverburn**

**Guest Services**

**39 hours per week**

**£9.59ph**

**Job Overview**

Perform Guest Service, administration, organisational duties efficiently and effectively on behalf of the building in which you are located.

**Main Duties**
- Maintain a tidy and efficient public facing area, providing a prompt a courteous welcome for visitors, telephone callers and other staff.
- Handling phone calls and distributing/taking messages as appropriate.
- Face to face customer service -handling enquiries/complaints.
- Sorting incoming mail and distributing accordingly.
- Cash handling.
- Distribution of retail communication.
- Ensure all marketing literature is kept current.
- Sales of Silverburn gift card and processing corporate orders.
- Maintaining stock levels of Silverburn gift card and notifying correct department for supplies as appropriate.
- Retail support.
- Equipment hire/training and record keeping - Shopmobility.
- Assisting QHSE, HR and the legal team where required.
- Training.
- Mall patrols.
- Assist with operational needs when required including site audits, emergencies and security related incidents.
- Any reasonable request from Management out with scope of role.

**What we are looking for**
- Friendly and approachable.
- Professional at all times.
- Smart appearance - willing to wear entirety of branded uniform.
- Able to prioritise own workload.
- Able to work to deadlines.
- IT literate.
- Excellent telephone manner.
- Prompt and reliable.
- Flexible with working pattern.
- Team Player.
- Willing to complete SIA DS licence course within job
- Willing to complete 1st Aid training within job.



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