Guest Services Assistant
2 weeks ago
The Buchanan Arms Hotel & Spa is an outstanding hotel with leisure club in Drymen. We have re-opened with new ownership and looking to make a strong guest focused team that is efficient, effective, reliable and great team players.
As our guest facing team, we are looking at Guest Service Assistants who would be able to do all ground floor duties of reception, reservations, restaurant & bar.
Outstanding being safe, hospitable and positively memorable experience. You’ll be playing a key role in supporting your hotel in achieving its performance metrics and objectives - and you’ll care about doing so, along with an incredible team in Guest Services.
What you’ll be doing as a Guest Service Assistant
- Keeping an eye on guests in our open lobbies and ensuring all needs are met.
- Serving hot and cold drinks from our Open Lobby and Starbucks outlet
- Delivering a fantastic experience during our breakfast and afternoon service
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
If you think you are suitable for this job we would be interested in hearing from you.
**Salary**: £9.50-£11.00 per hour
**Benefits**:
- Flexitime
- On-site gym
Schedule:
- Every weekend
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
- Weekends only
Supplemental pay types:
- Tips
Work Location: One location
Flextime
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