Broker Support Consultant

6 months ago


Bournemouth, United Kingdom Mortgage Intelligence Full time

Location: Bournemouth (Hybrid)

**Salary**: Competitive

Job Reference Number: BSC180424

Overall Responsibility:
Key Responsibilities to include:

- Maintain an excellent understanding of the products and services offered by Mortgage Intelligence and our life protection providers/general insurance /panel lenders
- Share your knowledge of life protection products to assist in the development of sales opportunities across the memberships.
- Be individual point of contact to facilitate appointed representatives to refer business to other brokerages across the network and maximise business opportunities and a positive consumer outcome.
- Build and develop strong relationships with our members. Assess sales opportunities and match our products to their needs.
- Work to increase business levels across all our memberships via regular telephone contact.
- Communicate with multiple departments and senior members of staff in a clear and accurate manner.
- Collate feedback and identify trends within the network and present these findings to further develop the services within the network
- Liaise with AR & DA BDM team to ensure details of sales opportunities are shared in a timely manner and support with appointment booking as required.
- Carry out tasks as may be delegated to you by your manager as required by the business.
- Ability to cross sell products and identify sales opportunities over the telephone.
- Provide weekly updates to your Line Manager on current sales opportunities being worked on.

Performance Standards:

- Contribute to achieving Mortgage, Protection & GI target for AR and DA channels.
- Make proactive sales calls to all members.
- Be a strong team player.
- Take a high volume of incoming calls.
- Provide accurate solutions to the queries from our members.
- Have a good knowledge and understanding of life protection and the intermediary mortgage/general insurance market.
- Be prepared to offer support to other areas of the business if required.
- Provide monthly reports to your Line Manager on all proactive calling carried out.
- To be aware of and follow the principles of Consumer Duty, acting to always deliver good customer outcomes.

PERSON SPECIFICATION - Broker Support Consultant
- Essential- Desirable- Qualifications- Good standard of education - min 5 GCSEs (A-C) or equivalent
- CERGI
- FPC or equivalent
- CeMAP - training will be provided
- Experience/knowledge- Minimum of 1 year’s mortgage or protection experience (B2B or B2C)
- Experience of working in a sales environment
- Working knowledge of sourcing systems
- Knowledge of intermediary protection/mortgage market
- Experience of working with variety of providers/lenders
- Skills- Strong customer service and sales skills
- Proactive approach
- Excellent verbal communication skills
- Ability to work as part of a team
- Ability to work under pressure
- High level of accuracy and attention to detail
- Excellent time management skills
- Telephone sales or relationship management experience
- Personal Attributes- Professional approach and appearance
- Confident Telephone manner
- Self
- Motivated
- Positive Attitude
- Active, confident, approachable and friendly demeanour
- Diplomatic
- Fast learner with a willingness to learn
- A flexible outgoing and adaptable attitude
- Other



  • Bournemouth, United Kingdom Connells Group Full time

    Are you a natural problem solver with excellent communication skills? Mortgage Intelligence is looking for someone to join their team as a **Broker Support Consultant**. In this role, you will be the first point of contact for our members and will handle all incoming calls in a professional and friendly manner. You will be responsible for providing...


  • Bournemouth, Bournemouth, United Kingdom Mortgage Intelligence Full time

    We are seeking a Broker Relationship Manager to join our team at Mortgage Intelligence. As a Broker Relationship Manager, you will be responsible for building and maintaining strong relationships with our brokers, providing exceptional customer service, and driving business growth through proactive sales calls.The ideal candidate will have a minimum of 2...


  • Bournemouth, Bournemouth, United Kingdom Mortgage Intelligence Full time

    We are seeking a highly motivated and results-driven Business Development Consultant to join our team at Mortgage Intelligence. In this role, you will be responsible for building and maintaining strong relationships with our brokers, providing exceptional customer service, and driving business growth through proactive sales calls.The ideal candidate will...


  • Bournemouth, Bournemouth, United Kingdom CV-Library Full time

    About the Role:CV-Library is seeking a skilled Bournemouth Insurance Broker Associate to join their team. As an Insurance Consultant, you will be responsible for generating new business, servicing existing customers, and identifying cross-sale opportunities.Key Responsibilities:Generating new business through direct enquiries and referralsProviding excellent...


  • Bournemouth, Bournemouth, United Kingdom ICE Creates Full time

    We are seeking an experienced Health Insurance Sales professional to join our team as a Sales Consultant. Our company, Better Health Insurance Advice, is a regulated health insurance broker with a team of UK-based healthcare experts who strive to find the best health insurance for our customers.What We OfferWe offer a range of benefits including a...

  • Customer Advisor

    6 months ago


    Bournemouth, United Kingdom Yoke for CWS (AMS) Full time

    On behalf of **Nationwide,** AMS are seeking a Customer Advisor Mortgages - Broker Support for a 12 month contract**, with the possibility of extension, working within our Mortgage Department based at our Bournemouth Office, **BH2 6EP/ Hybrid Our front line teams deliver simply brilliant service every day. We know 63% of customers still value a face-to-face...

  • Customer Advisor

    7 months ago


    Bournemouth, United Kingdom Yoke for CWS (AMS) Full time

    On behalf of **Nationwide,** AMS are seeking a Customer Advisor Mortgages - Broker Support for a 12 month contract**, with the possibility of extension, working within our Mortgage Department based at our Bournemouth Office, **BH2 6EP/ Hybrid Our front line teams deliver simply brilliant service every day. We know 63% of customers still value a face-to-face...


  • Bournemouth, Bournemouth, United Kingdom Mortgage Intelligence Full time

    Mortgage Intelligence is a leading provider of mortgage and protection products, and we are currently seeking a Mortgage Intelligence Support Specialist to join our team. As a Mortgage Intelligence Support Specialist, you will be responsible for handling incoming calls from our brokers, providing accurate solutions to their queries, and proactively calling...

  • CDM Consultant

    2 weeks ago


    Bournemouth, United Kingdom Brandon James Ltd Full time

    A forward-thinking Construction Design & Compliance consultancy is seeking a skilled and driven CDM Consultant who excels in the collaborative and social aspects of team leadership. Known for its dedication to compliance excellence and its impressive portfolio of high-profile projects, this consultancy emphasizes remote work and supports a strong work-life...


  • Bournemouth, Bournemouth, United Kingdom Vitality Full time

    This role presents an exceptional opportunity to excel in a customer-facing position, leveraging excellent communication skills to deliver top-notch assistance to brokers and business consultants.The ideal candidate will be responsible for providing professional, efficient, courteous, and accurate support regarding commission and agency queries.Key...


  • Bournemouth, United Kingdom Fourblue Full time

    **Sustainability Consultant - London, Bournemouth, Oxford and Reading** - 9 -day fortnight opportunity and Hybrid working_ - Private medical scheme + Flexitime + Season Ticket loans + Cycle to work scheme + Employee stock purchase plan_ **Are you looking for a new opportunity to work in a consultancy that will level-up your career?** Seize the unique...


  • Bournemouth, Bournemouth, United Kingdom Vitality Full time

    At Vitality, we're changing the game in insurance by rewarding our members for making healthy lifestyle choices – and we reward our team too.As a Business-to-Business Customer Support Professional, you'll be part of the Advisor Services team, working closely with business partners to provide exceptional support. Your day will be filled with inbound calls...

  • CDM Consultant

    1 month ago


    Bournemouth, United Kingdom CV-Library Full time

    A forward-thinking Construction Design & Compliance consultancy is seeking a skilled and driven CDM Consultant who excels in the collaborative and social aspects of team leadership. Known for its dedication to compliance excellence and its impressive portfolio of high-profile projects, this consultancy emphasizes remote work and supports a strong work-life...

  • CDM Consultant

    3 weeks ago


    Bournemouth, United Kingdom Brandon James Full time

    A forward-thinking Construction Design & Compliance consultancy is seeking a skilled and driven CDM Consultant who excels in the collaborative and social aspects of team leadership. Known for its dedication to compliance excellence and its impressive portfolio of high-profile projects, this consultancy emphasizes remote work and supports a strong work-life...


  • Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you interested in developing your career in Trading Services? Check the below offer! Agency Lending Finance is a product line within Trading Services, CIB. Agent Lending provides securities lending services to institutional investors such as pension funds, mutual funds, sovereign wealth funds, insurance companies and central banks....

  • Locum Consultant

    7 months ago


    Bournemouth, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    To assess, manage and treat all adult and paediatric patients presenting to the Emergency Department with illness and injury. To supervise and support the junior Medical staff To support the Nursing team To lead the department when in the Emergency Physician in Charge (EPIC) role To work as part of the consultant team in an annualised rota to provide...


  • Bournemouth, Bournemouth, United Kingdom Penguin Recruitment Full time

    Job Overview: Penguin Recruitment is seeking an experienced Ecological Consultant to join our team in Dorset. This role involves working with a progressive team of professionals on exciting projects across the country.Key Responsibilities:Assisting with extended phase 1 habitat surveysConducting range of species surveysWriting reports for PEA, EcIA and...


  • Bournemouth, United Kingdom Bond Williams Full time

    **The Opportunity** - You will be supported by an experienced and successful IT Recruitment and management team. - Work with a collaborative, engaged, talented team with a fun but hard-working approach to daily activities. - The fun, supportive, encouraging and engaging atmosphere is one that is also well rewarded and recognised, through both financial...


  • Bournemouth, Bournemouth, United Kingdom CV-Library Full time

    A competitive salary of £32,000 (OTE: £27,000 + £5,000) is on offer for this Care and Health Consultant role.Job DescriptionWe are seeking a skilled and experienced Care and Health Consultant to join our team.Main responsibilities include assessing and supporting learners working towards Apprenticeships in Health and Social Care at Level 3, delivering...

  • Technical Consultant

    6 months ago


    Bournemouth, United Kingdom Leo Recruitment Limited Full time

    Are you an experienced Technical Consultant or Infrastructure Engineer looking to advance in your career? Perhaps you’re the most senior member of your team with nowhere to go, but now you feel that you would like to develop your skills further and progress? Maybe your employer doesn’t offer many training opportunities allowing you to upskill on the...