Iema Technical Executive

4 weeks ago


Redhill, United Kingdom AXA Partners Full time

At AXA we share a common purpose; to act for human progress by protecting what matters. This makes it an exciting time to join the Travel department here at AXA Partners, with our significant investment planned to transform, deliver new digital services to our customers and streamline and automate our business processes. To help us build our capability, we are recruiting a new **Technical Executive** to work with our **International Emergency Medical Assistance** team.

As the **Technical Executive**, you will be working to support your team to the best of your ability. On a daily basis, you will be working closely with the claims team in order to support them with technical enquiries and escalations. You will report into the Claims Team Manager, collaborating when necessary with other operational departments within AXA Travel Insurance, as well as AXA Partners Travel Business Line.

We’re currently offering both **hybrid **and **remote **working contracts, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. AXA are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. Our hybrid way of working is a split between **2 days at home and 3 days in our Redhill offices in Surrey** to give you that extra work life balance. Our remote contracts are currently being offered on a **fixed term basis, working for a minimum of 6 months.**

**Working Hours**:Our phone lines are open from 8am to 9pm, so your shift will fall between these times. We operate Monday to Sunday, including bank holidays.

**Salary**: £27,500 per annum plus an additional 10% shift allowance

**Induction & Training**: You’ll receive 4 weeks of fully comprehensive training from our specialist trainers to set you up for success in your new role. Throughout your career with us, we’ll provide you with all the support and training necessary to enhance your professional development. We're open, supportive, challenging and empowering. We encourage our people to learn and grow their career in the direction that's right for them. **Please note - you will need to complete the training period under full-time hours, we're unable to offer training on a part-time basis.**

**What you’ll be doing**:

- Supporting the claims team with their queries
- Pro-actively managing and controlling Red Flag/complex cases and complaints
- Supporting the account management teams with client meetings from a technical perspective
- Arranging and managing work allocation to agents
- Completing payment and case authorisation and auditing
- Delivering coaching and feedback to staff on technical matters
- Meeting with the Claims Team Manager on a daily basis to organising resource/allocation/L&D activity
- Being a process owner and developer of Technical processes
- Working as an outstanding customer service champion within the department and to interface regularly with key stakeholders to ensure compliance
- Being able to support/take on responsibilities of the operations manager in their absence

**Your Profile** What you’ll need**:

- Excellent interpersonal and organisational skills
- High level time management skills
- Exceptional communication ability, capable of influencing and asserting opinion at all levels
- Ability to demonstrate a highly professional work ethic
- A high degree of drive and commitment is a must in this challenging role, together with a positive can-do attitude
- Demonstrable commitment to continued career development.

**Added bonus if you have**:

- Previous medical assistance experience is desirable, but not essential
- Previous audit management is desirable, but not essential
- Proven experience in a similar role is desirable, but not essential

**About AXA**

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

**About the Entity**

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

**What We Offer**
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us and our


  • Technical Manager

    3 weeks ago


    Redhill, United Kingdom Bellway Homes Full time

    Technical ManagerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.At Bellway we recognise that people are the key to our success, and we are working towards becoming a more inclusive employer that values and respects individual...


  • Redhill, United Kingdom AXA SA Full time

    OVERVIEW Here at AXA, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied...


  • Redhill, United Kingdom AXA Group Full time

    OVERVIEW Here at AXA, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied...


  • Redhill, Surrey, United Kingdom AXA Partners Full time

    OVERVIEWHere at AXA, we give our customers and our people the confidence to progress. We're changing the way the world thinks about insurance, so come and shape the future of our business together. We're a team of technical experts, with diverse skills, experiences and backgrounds. We're the glue that ensures best practice and shared learning is applied...


  • Redhill, United Kingdom RSK Group Full time

    Binnies are recruiting for a number experienced Ecologists to provide technical and mentoring support to our growing team of ecologists and projects. Roles include: - ** Ecology Team Leader** - Redhill - ** Principal and Senior Ecologists** - various nationwide roles - ** National Biodiversity Net Gain Lead**: - flexible - ** National Botany/Habitats...


  • Redhill, United Kingdom Utility People Full time

    **Ref: JB-14135** **Role: Energy Pricing Analyst (Graduate)** **Location: Redhill** **Salary: £30k-50k DoE + bonus** **Summary**: **Key responsibilities**: - Fundamental and Technical Analysis of global commodity markets - Gas and Power - Monitoring and managing client exposures and associated risks - Client recommendations plus supporting rationale -...


  • Redhill, United Kingdom WTW Full time

    They will need to be able to co-ordinate and provide guidance across a number of workstreams spanning multiple WTW lines of business and at times, third parties. Ensuring comprehensive plans are in place setting out the full end to end scope of the project.They will ideally have Project Management experience gained in a similar environment together with...


  • Redhill, United Kingdom Graham Rose Full time

    Immediate openings are available for skilled Multi Trades to join a well-established domestic property maintenance company that operates in the Reigate and surrounding areas. As a mobile position, you will be responsible for executing planned maintenance in both Occupied and Void properties on a day-to-day basis. In addition to possessing excellent...


  • Redhill, United Kingdom RSK Group Full time

    Binnies an RSK Group company is recruiting Assistant Project Managers who have some previous experience in project management to join our growing team. As an assistant project manager, you will have the opportunity to work on multi-disciplinary projects from concept, through outline and detailed design. You will have the opportunity to be a part of the...


  • Redhill, United Kingdom Graham Rose Full time

    Immediate openings are available for skilled Multi Trades to join a well-established domestic property maintenance company that operates in the Reigate and surrounding areas.As a mobile position, you will be responsible for executing planned maintenance in both Occupied and Void properties on a day-to-day basis. In addition to possessing excellent technical...

  • Service Manager

    2 days ago


    Redhill, United Kingdom CoSourced Ltd Full time

    Job Title: Service Manager - Combustion Division Location: Redhill CoSourced, a rapidly growing HVAC service provider, is seeking a dynamic and experienced Service Manager to lead our Combustion Division. In this pivotal role, you'll play a key role in ensuring the efficient and profitable delivery of gas system services, while upholding the highest...

  • Service Manager

    2 days ago


    Redhill, United Kingdom CoSourced Ltd Full time

    Job Title: Service Manager - Combustion DivisionLocation: RedhillCoSourced, a rapidly growing HVAC service provider, is seeking a dynamic and experienced Service Manager to lead our Combustion Division. In this pivotal role, you'll play a key role in ensuring the efficient and profitable delivery of gas system services, while upholding the highest standards...


  • Redhill, United Kingdom TPF Recruitment Full time

    TPF Recruitment is proud to represent an independent firm of chartered accountants in their search for an Audit and Accounts Semi-Senior. This is an exciting opportunity for a skilled professional to join a dynamic team and contribute to the success of the firm.Role:The Audit and Accounts Semi-Senior will play a vital role in the firm's audit and accountancy...

  • Sales Professional

    4 weeks ago


    Redhill, United Kingdom Platipus Anchors Ltd Full time

    **Sales Professional** We are seeking dynamic individuals with good basic skills looking for a career in Sales. Individual personal skills should include an ability to communicate effectively at all levels (written & verbal including presentation skills), understand the importance of social media in business, be able to work independently under pressure...

  • IT Director for UK

    3 days ago


    Redhill, Surrey, United Kingdom AXA Partners Full time

    POSITION DETAILSPosition Title: IT Director for UK & IrelandDepartment: AXA Partners ITLocation: RedhillRole Type: Permanent POSITION SUMMARYThe IT Director UK & Ireland contributes to the formulation of the AXA Partners UK & Ireland IT Strategy based on AXA Group, AXA Partners and AXA Partners UK & Ireland vision / ambition. You will provide Leadership,...

  • Service Manager

    5 days ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Service Manager

    4 days ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Service Manager

    4 days ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Service Manager

    4 days ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...

  • Service Manager

    5 days ago


    Redhill, United Kingdom Rapiscan Systems Full time

    Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-,...