Performance Supervisor

4 weeks ago


Sheffield, United Kingdom First Bus Full time

**Sheffield**

**Full Time, 39 hours**

***Shift Work**

**First Bus are looking for a Performance Supervisor to join us in our Sheffield, South Yorkshire.**

At First Sheffield, we want to be there for our customers when they need us and as our Performance Supervisor, you will play a critical role in delivering on our promises.

As the Performance Supervisor, you will support the Operations Manager in the delivery of On Time Performance objectives, ensuring a safe, punctual, reliable and cost-effective delivery of our bus services.

You will manage the flow of services along route, whilst also analysing information and data to ensure continuous improvement of our service performance. And as a people person, you will engage your front-line colleagues through effective communication, active listening and recognition, bringing them on the journey of improvement with you

**Please note - You must hold a current PCV license and driver CPC card**

**Shift work - Yes.**

**What will you be doing?**
- Monitoring and proactively managing service punctuality and reliability, ensuring continuous improvement of service performance
- Creating alternative disruption plans, ensuring the business is informed of planned and non-planned major events effecting operations
- Regularly updating and maintaining On Time Performance systems
- Ensuring processes are in place to identify system and vehicle equipment faults and rectifying issues within agreed and defined timeframes
- Live inputting of lost/additional mileage when dealing with unexpected events (eg breakdowns)
- Fostering excellent working relationships with depot operational and engineering team members, to effectively manage all aspects of service performance
- Providing support to drivers, giving information and direction in a timely manner
- Preparing, distributing and analysing management information to improve on time performance
- Maintaining accurate records for all aspects of punctuality performance
- Improving operational performance in a sustainable manner, with a key focus on managing reliability and on time performance, resulting in delivery of agreed key performance indicators
- Carrying out investigations of incidents and preparing reports detailing findings and recommendations
- Ensuring a comprehensive hand-over and coordination across shifts
- Working alongside depot operational and engineering team members, fostering excellent working relationships between drivers and Supervisors, to ensure a consistent customer experience

**What are we looking for?**
- Ability to work in a fast paced, challenging environment
- Team player, who can engage with colleagues and stakeholders across the business
- Knowledge and experience of using DAS and EP Morris operating systems is essential
- Excellent communication, organisation and planning skills
- Knowledge of PCV regulations is essential
- Experience of ticketer

**What can we offer you?**
- Free bus pass for you and your family on joining
- 25 days Annual Leave + Bank Holidays
- First Xclusives - Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
- First My Rewards - Discounted train travel for you and your family after 6 months service - travel as far as London** **for £6
- Generous pension and shares scheme
- Employee Assistance Programme - 24hr, 365 days a year mental health support

**Welcome to First Bus**

At First Bus, we're proud to be part of so many journeys. We're part of first days at school, dream-job interviews, major sporting events and even life-changing events. Be it behind the wheel, or behind the scenes, we help people get to all of life's destinations.

And every day, we're working hard to make our services easier to use, more accessible, more reliable and more sustainable. We're not perfect, but we're clear about where we're going and how we'll get there. We want to be known for forward-thinking innovation, operational excellence and providing a best-in-class service. To deliver our ambition, we have a pretty neat plan laid out, and we'd love for you to join us for the next stage of your journey, and ours.

**Ref**:021509

**Company**:First Bus

**Website Skillset**:All Other Roles

**Contract Type**:Permanent - Full Time

**Contracted Hours**:39

**Location**:UK Bus - Sheffield Olive Grove Bus Depot

**Salary**:£28,392

**Closing Date**:10 February 2023



  • Sheffield, United Kingdom ACS Performance Full time

    Reference: CHacs682 Location: Sheffield **Salary**: £33,000 - £36,000 per annum As the **Assistant Production Control Supervisor** you will be reporting to the Production Control Manager, you will manage the team of Production Controllers to coordinate and organise production requirements. - Ensuring the data integrity in the ERP system, management of...


  • Sheffield, United Kingdom Frasers Group Full time

    We’re reimagining retail and believe the higher the risk, the greater the reward. We are looking for a Supervisor to join our team in our new USC store, soon to be opening within Frasers, Meadowhall.  Proactively drive store performance across all departments with creative flair Ensure delivery of the brand is in line with all visual merchandising...


  • Sheffield, United Kingdom Frasers Group Full time

    We’re reimagining retail and believe the higher the risk, the greater the reward. We are looking for a Supervisor to join our team in our new USC store, soon to be opening within Frasers, Meadowhall.  Proactively drive store performance across all departments with creative flair Ensure delivery of the brand is in line with all visual merchandising...


  • Sheffield, United Kingdom Frasers Group Full time

    We’re reimagining retail and believe the higher the risk, the greater the reward. We are looking for a Supervisor to join our team in our new USC store, soon to be opening within Frasers, Meadowhall.  Proactively drive store performance across all departments with creative flair Ensure delivery of the brand is in line with all visual merchandising...

  • Supervisor

    3 weeks ago


    Sheffield, United Kingdom Pavers Full time

    We have a part time Supervisor opportunity to join our Pavers team in Atkinsons Department Store in Sheffield on an 16 hours per week contract. You’ll need good availability as the role will include a mixture of weekend and weekday working. **What we look for in a Supervisor** Are you **passionate** about achieving sales targets and KPI’s with a...

  • Service Supervisor

    2 months ago


    Sheffield, United Kingdom Citizens Advice Sheffield Full time

    **Job description and person specification** **Service Supervisor** Sheffield Citizens Advice and Law Centre, operating as Citizens Advice Sheffield provides a range of advice and advocacy services to Sheffield’s communities and contribute to regional and national services. We provide our services by phone, through digital routes and in person. We are...

  • Supervisor

    6 days ago


    Sheffield, United Kingdom The Real Greek Full time

    TRG Sheffield - Sheffield- up to £14.70 p/h- Full timeBringing traditional Greek and Mediterranean recipes and sharing our passion for eating, drinking, family & life. The Real Greek is a small company consisted with great individuals that have worked in the company for years. We provide fantastic training and development, a competitive pay structure and...

  • Supervisor

    2 weeks ago


    Sheffield, United Kingdom The Cherry Tree Full time

    We are looking for someone to join our small team who shares our standards of service, has a willingness to learn different areas of the business and a desire to help drive the business forward. The Role Initial role - Serving customers - Clearing and cleaning tables - Light cellar work - Food service Supervisor Role - Opening and closing the business 1-2...

  • Supervisor

    2 weeks ago


    Sheffield, United Kingdom The Cherry Tree Full time

    We are looking for someone to join our small team who shares our standards of service, has a willingness to learn different areas of the business and a desire to help drive the business forward. The Role Initial role - Serving customers - Clearing and cleaning tables - Light cellar work - Food service Supervisor Role - Opening and closing the business 1-2...

  • Production Supervisor

    4 weeks ago


    Sheffield, United Kingdom KPJ Group Full time

    A trusted supplier of temporary protection materials are looking for an experienced **Production Supervisor** to join their dynamic team **Sheffield** team. As a Manufacturing Supervisor, you will play a pivotal role in overseeing operations outside of regular management hours. **What’s on offer?** - £31,703 per year - Continental shift pattern - 25...


  • Sheffield, United Kingdom KPJ Group Full time

    A trusted supplier of temporary protection materials are looking for an experienced **Production Supervisor** to join their dynamic team **Sheffield** team. As a Manufacturing Supervisor, you will play a pivotal role in overseeing operations outside of regular management hours. **What’s on offer?** - £31,703 per year - Continental shift pattern - 25...

  • Factory Supervisor

    3 weeks ago


    Sheffield, United Kingdom Chase and Holland Full time

    **Factory Supervisor - Sheffield - £32,000 - £42,000** Chase & Holland are excited to be working with a rapidly growing leading manufacturer in Sheffield who are looking to recruit an Factory Supervisor to join their team. As Factory Supervisor, you will lead a team of Operatives and have overall responsibility for the Production output. The business is...

  • Supervisor

    1 week ago


    Sheffield, United Kingdom Lids Full time

    Generate Sales. **Produce sales gains, by providing customer service. ** To meet or exceed Company Objectives in all individual statistics. **Learn to provide consistent, documented appraisal of an associate’s sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives. ** Adhere...

  • Service Supervisor

    2 months ago


    Sheffield, United Kingdom Citizens Advice Full time

    **Job description and person specification** **Service Supervisor** Citizens Advice Sheffield provides a range of advice and advocacy services through digital means, by telephone and in person. We seek to empower our clients and support them to improve their confidence and capability on a wide range of issues. We aim for excellence. Our ambition is to be...

  • Trainee Supervisor

    2 months ago


    Sheffield, United Kingdom Frasers Group Full time

    Company Description Frasers Group are currently looking for Warehouse Trainee Supervisors to join our impressive state of the art 2m square foot Distribution Centre, that's over 30 Football pitches, and is one of the most advanced warehouses within the UK. An excellent opportunity to showcase your background in warehousing for those individuals with some...

  • Trainee Supervisor

    2 months ago


    Sheffield, United Kingdom Frasers Group Full time

    Company Description Frasers Group are currently looking for Warehouse Trainee Supervisors to join our Sheffield Processing and Distribution Centre. We are home to some of the top sporting and luxury brands and also the sole distributor for Evans Cycles retail and customer orders. This role is an excellent opportunity to showcase your background in...


  • Sheffield, United Kingdom Elevation Recruitment Full time

    WHO ARE FORGED SOLUTIONS GROUP? ROLE OVERVIEW OF THE MACHINE SHOP SUPERVISOR The Machine Shop Supervisor is responsible for achieving all targets set in the Machining Department, whilst identifying and managing continuous improvement projects, in a way that supports the Company Values of Collaboration, Quality, Commitment and Integrity. RESPONSIBILITIES...


  • Sheffield, United Kingdom Elevation Recruitment Group Full time

    WHO ARE FORGED SOLUTIONS GROUP? ROLE OVERVIEW OF THE MACHINE SHOP SUPERVISOR The Machine Shop Supervisor is responsible for achieving all targets set in the Machining Department, whilst identifying and managing continuous improvement projects, in a way that supports the Company Values of Collaboration, Quality, Commitment and Integrity. RESPONSIBILITIES OF...

  • Site Supervisor

    1 month ago


    Sheffield, United Kingdom Fawkes and Reece Full time

    **Site Supervisor** **£35,000 - £45,000** **Sheffield** **Permanent** My client operates highways contracts, on behalf of local authorities throughout the UK. Renowned for consistently delivering cost-effective performance with sustainable and innovative solutions. As well as delivering exceptional service, they aim to improvethe quality of life for...

  • Site Supervisor

    2 weeks ago


    Sheffield, United Kingdom Fawkes and Reece Full time

    **Site Supervisor** **£35,000 - £45,000** **Sheffield** **Permanent** My client operates highways contracts, on behalf of local authorities throughout the UK. Renowned for consistently delivering cost-effective performance with sustainable and innovative solutions. As well as delivering exceptional service, they aim to improvethe quality of life for...