Secretarial Assistant
4 weeks ago
To provide typing, administrative and clerical support to ensure an effective and efficient Diabetes and Endocrinology service in line with Standard Operating Procedures.
To ensure that patients are treated with courtesy, dignity and respect.
- To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
- To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
- To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
- To be honest and learn from mistakes, and help to create a “no-blame” culture were people feel able to share and learn from experiences together
- To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
- Acknowledge that you need to continually deliver greater value to customers
- Be honest about your biggest challenges and create a culture of curiosity and openness
- Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
- Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
- Help to develop and foster a learning environment where feedback is welcomed and valued
Why Work With Us
The Diabetes, Endocrinology & Nephrology Department at Torbay Hospital is based in Hengrave House. We work as a close multi-disciplinary team which consists of 6 Consultants, four full-time and two part-time, Specialist Registrars, Diabetic Specailist Nurses, Diabetic Specailist Dietitians and administration staff, and other specialist staff.
We carry out assessment, investigations and treatment of patients with life-long conditions, whilst offering an holistic approach to their care.
- This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care
- Communicate effectively in writing and verbally with:
- Internal
- Consultants
- Nursing staff
- Medical Personnel
- Admin and Clerical staff
- Ancillary Staff
- Management
- Across the trust
- External
- Patients and Carers
- Members of the general public
- P. Practices
- Other Hospitals both in and out of the district
- Locum medical agencies
- To act with professionalism and integrity, being a role model to those around and ensuring everyone has an equal opportunity
- Tracering of patient notes accurately and in a timely manner
- Prioritising work in a busy environment
- To type clinical and non-clinical correspondence and reports in accordance within local targets
- To comply with the Trust’s Patient Access Policy and Standard Operating Procedures
- To ensure that all results/reports/correspondence are filed accurately & efficiently in the case notes as required, in line with Health Records standards
- To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries
- To notify the designated person in order to maintain adequate stationery supplies
- To provide cover for the other members of the secretarial and administration team, and other Long-Term Conditions administration teams as required
- To use the relevant IT systems to register patients, transfer medical records, input clinical letters and care planning summaries, as required
- To enter Referral to Treatment (RTT) pathway events accurately
- To ensure that all clinical and non-clinical correspondence is typed within local targets, using the Infoflex system. (Audio and copy typing)
- Ensure appropriate follow up is actioned i.e. outpatient appointments, investigations, patients added to waiting lists, referrals to other departments etc.
- To identify areas for service improvement and support implementation
- To enter, monitor and update all aspects of the Referral to Treatment (RTT) pathway events accurately and ensure Inter Provider Transfers (IPT) are completed and updated
- Review statuses are to be updated at every patient interaction
- Escalate to the Admin Team Leader any anomalies or concerns that arise
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