Group IT Analyst

2 days ago

Barlborough, United Kingdom Avant Homes Full time

**Here at Avant Homes, we look to constantly challenge the status quo in our relentless pursuit of new, better and different ways to be amazing**

**We are looking for people who share our passion and want to stand out from the crowd, take pride in what we do and be part of an energetic, values-driven and diverse team.**

Avant Homes are a HBF Five Star Rated housebuilder operating in Scotland, the North East of England, Yorkshire and the East Midlands and West Midlands with six regional offices employing over 700 people.

We have ambitious growth plans and the commitment to achieve them. Our mission is to become the housebuilder of choice in the North by making aspirational homes attainable.

We are currently recruiting for a Group IT Analyst to join our dynamic business systems team at our head office in Barlborough, Chesterfield.

**The Role**

Joining our fast-paced IT team as our Group IT Analyst, you will work to provide first line contact support for all IT incidents raised by end users and provide resolution where possible or escalate. You will support the Group IT Management in deliveringa robust and fit for purpose IT support service.

This role requires you to support our business 1 week in 4 on call.

Duties will also include:

- Ensure all allocated IT Helpdesk incidents and service request are dealt with promptly on a priority basis and escalated as appropriate and in line with internal KPIs/SLAs.
- Ensuring that the Helpdesk system is regularly maintained so that users are kept updated on the progress of their tickets.
- Ensure effective communication with all colleagues including making regional office and site visits where required.
- Carrying out Active Directory tasks.
- Setting up new users and install hardware / software where required.
- Assisting with any new office moves requiring IT and Systems support.
- Complying with all relevant Group IT Policies and processes.

The successful Group IT Analyst will convey an aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business. As the role involves travel to our regional offices, a full driving licence is requiredin order to be considered for this role.

In order to be considered you will also have the following essential skills and experience:

- Good working knowledge of desktop operating systems, especially Windows 10
- Experience of dealing with end users at all levels of a business
- Experience of troubleshooting Microsoft Office 2013/2016/365 issues
- Experience of remote access tools such as Remote Desktop Support or Splashtop
- Experience in providing support to users including knowledge of HelpDesk systems

In addition, it would be considered beneficial to have experience of SQL Server and SQL Server Reporting Services

**What will you get in return?**
- Discretionary bonus
- Company car plan/ cash allowance
- Buy, sell and accrual holiday scheme
- Private Health care
- Company Pension
- Life Assurance
- Other Benefits including our exclusive Avant discount platform

**If this sounds like you, dare to be different, join us and be a part of Avant's future success

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