Quality Inspections Assessor
3 months ago
**Quality Inspections Assessor**
**£22,000 per annum**
Location: BCA Logistics 1320 Birmingham Business Park
3 days in the office two from home
**Main Responsibilities**:
- To monitor inspections quality.
- Conduct root cause analysis into behaviours and patterns.
- Escalate issues to drive a positive customer outcome.
- Provide support to inspectors when required around training and standards.
- Liaise with our customers to resolve queries and provide quality reports as agreed.
- Ensuring BVRLA and customer standards are adhered to in the field.
- Contact dealers where a query arises
- Raise charges on Inspect Pro
- Generate invoices
**Person Specification**:
- Excellent interpersonal and communication skills - with ability to present at Management and Customer level
- Articulate / numerate / PC literate with Microsoft packages especially Excel, Power Point & access to intermediate standards
- Experience process mapping desirable
- Strong organisational, prioritisation and planning skills
- Problem solver and able to work under own initiative
- Ability to operate under pressure / tight deadlines
- Efficient time management
- Team player with great flexibility and willingness to learn
- Attention to detail
- Some travel around the UK may be required on occasion.
**Competencies**:
- Continuous Improvement
- Teamwork
- Data Consolidation
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