Junior Applications Support

2 months ago


Ashford, United Kingdom Constant Recruitment Ltd Full time

**Junior Application Support (nights)**

**Salary: £24k - £28k**

**Offices are based in Ashford, Kent but this is a fully remote role**

**Are you looking for your first role in IT?**

**Are you happy to work nights? 10:30pm to 6.30am (4 days on and 4 off)**

**Or do you have some experience but are now looking for a company that can offer you progression?**

You will have a strong technical understanding and desire to establish a career within the Technology Industry. You’ll enjoy working as part of a team, be a great communicator and enjoy delivery and fast-paced change, but above all enthusiasm for technology and an appetite to take on our biggest challenges.

Our client is a rapidly growing international software business with market leading App product for the Publishing industry. They are looking for School leavers or Graduates looking to start a career who have a passion and keen interest in Apps and the wider technology industry. This is a rare opportunity to join a business with such ambitious plans and which offers enormous potential for you to grow your career with it.

**Initially you would be working as part of their Application Support team supporting their global clients.**

This is a great opportunity to emerge yourself in Devops whilst giving first class customer support experience.

The company has great internal progression and future career routes in Support, DevOps, Development & QA are available.

**Duties**
- Support customers within a high-volume contact centre (or similar) environment
- Lead a service handling multiple access channels including digital and telephone.
- Respond to inquiries and support requests from our customer support ticketing system and ensure that all internal and external SLAs are met
- Work with the escalation teams to facilitate timely support to customers.
- Promptly escalate inquiries or issues that cannot be resolved by the shift team.
- Help customers to resolve incidents and immediately complete requests where possible
- help identify customer issues and improve the overall client experience.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£28,000.00 per year

Schedule:

- Night shift

Work Location: In person

Reference ID: 610031



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