Vehicle Administrator

3 weeks ago


Birmingham, United Kingdom Holman Full time

We have an exciting opportunity that has arisen for **Vehicle Off Road Administrators **to join our growing **Operations** **Team** here at Holman UK. The roles are based in our Birmingham office, near the NEC so please bear this in mind when applying. They will be permanent opportunities and the salary for these roles will be £25,000 to start with and after 6 months of passing probation it will increase to £26,000.

**Key Responsibilities will include**:

- Responsibility for ‘Vehicles off Road (VOR)’ progression and updates
- Progress chases effectively to make sure the status of vehicles and assets is clear, escalating concerns to Team Leader and / or technical colleagues as appropriate
- Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering options
- Identify trends and escalate network performance concerns to Vendor Management
- Enter clear, concise (or detailed when required) notes are entered whenever necessary to avoid any ambiguity around authorisation, work progress, and instructions given
- Communicate to vehicle and commercial manufacturers in regard to parts availability
- Communicate VOR updates to stakeholders and the business
- Chase customer authorisations when needed
- Requesting and organising roadside assistance for drivers when needed
- Proactive and effective diary, task, activity and action point management

**What are we looking for?**
- Experience of working within a similar role
- Experience working with Epyx 1-Link is advantageous
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
- Comfortable working to targets and deadlines
- Experience in the motor industry is desirable, but not essential

**What’s in it for you?**
- 25 days annual holiday entitlement (+ 8 bank holidays)
- Floating Day Holiday in lieu of Birthday
- Group Personal Pension Plan
- Death in Service insurance cover
- Critical illness insurance cover
- Free parking
- Health cash plan
- Partners In Excellence rewards - Partner of the Quarter, Partner of the Year, Bonus
- Free Breakdown cover (eligible employees - service related)
- Long Service Awards, Support for further education / employee development.

**The need to know parts**:

- You must have the right to remain and work in the UK.
- Please also be aware we do not provide sponsorship for any of our positions advertised.

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

**Job Type**: Permanent

Pay: £25,000.00 per year

**Benefits**:

- Life insurance
- Referral programme

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 3 years (required)
- Customer service: 3 years (preferred)

Work Location: In person

Reference ID: Vehicle Administrator



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