Relief Operational Service Administration Assistant

2 weeks ago


Winsford, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

The post holder will provide comprehensive, quality, confidential administrative support to the Care Community Teams employed by the Trust. The Relief Operational Service Assistant will be expected to organise their own workload and coordinate their activities in conjunction with, and supervised by the Care Community Coordinator, to ensure that an efficient service is provided.

The post holder will be capable of the full administrative function within the teams across all 5 of the care communities, Crewe, Nantwich, Northwich, SMASH and Winsford.

It is essential that the post holder is able to exercise initiative suitable to the role, and is fully supportive of other colleagues within the teams.

To provide comprehensive administrative support to the Care Community Teams and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community.

To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings.

Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency.

Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals.

Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so.

Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate.

Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results.

To carry out other responsibilities / duties at the request of the Line Manager, according to the job holder’s competency to do so.

Mid Cheshire Hospitals NHS Foundation Trust provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).

The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. The Trust provides 500 beds and employs over 5,000 members of staff.
An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester ‘places’ and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Please refer to the attached job description for full details of job description and main responsibilities.



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