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Customer Service Nights

4 months ago

Hampton Vale, United Kingdom Brook Street Full time

Brook Street Recruitment Agency are looking for a Customer Service Advisor/1st line Support Analyst to join their ever-growing team on the night shift.
Are you looking for an entry level role into the IT world?
Do you have a passion to learn all things technical and kick-start a brand-new career? If so, keep reading
Have you been exposed to working unsociable hours within a call centre environment wanting to start your career, but have never been given a chance?
Then this is the role for you
FULL TRAINING AND INDUCTIONS WILL BE PROVIDED
Working Days: 8pm-8am (20:00-08:00) 4 Nights On & 4 Nights Off Rotational, 90 minutes unpaid break with 2x 15 minute paid comfort breaks too
Working Hours: 10.5 hours per shift with any overpaid at time and a half

**Salary**: £12.30 Per Hour

**Benefits**:
" Great career progression
" Supportive managements and peers through-out employment
" On-going training and growth
" Free on-site parking
" Close to the shopping centre and local amenities
" In walking distance to the food outlets and gyms
**Your Main Responsibilities**:
" Answering incoming calls from customers and try to accurately log incidents on the internal system ensuring all relevant data is captured whilst logging the incident
" To provide a single point of contact to the customers/clients to ensure that incidents are fully managed through to resolution accurately
" Regularly updating incidents logged on the Incident Management System and to provide end users with a technical solution to the best of your ability
" Proactively keep customers/clients informed on incident or request status and progress at all times
" Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant 3rd party group
" Monitor, progress, and resolve incidents efficiently and effectively whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary
If you would like to know more with what a typical day would be, please APPLY NOW or call Clare at Brook Street on.