Customer Services Coordinator

21 hours ago

Hampton, United Kingdom Touchlight Full time

Touchlight is focussed on” The Making of DNA” and was formed from a desire to explore, develop and enhance technologies within DNA research toward providing the next generation of medicines and therapies to those in need.


Touchlight’s Contract and Development Manufacturing Organisation (CDMO)


Our CDMO and technology is built on the conviction that DNA is fundamental to the future of medicine. By moving away from today's restrictive biological approaches, we have made DNA manufacturing simple.


Our unique dbDNA™ (or "doggybone" DNA) vector is optimised for use in advanced genetic medicines, being safer and more efficacious than conventional plasmid DNA. The platform, based on enzymatic technology, enables DNA production at unprecedented scale, speed and purity.

We are leveraging our platform to enable the next generation of Genetic Medicines.


Touchlight is currently seeking a Customer Services Coordinator to join its Supply Chain Department.


Customer Services Coordinator


Our Customer Services Coordinators are responsible for order to cash and customer related Supply Chain processes ensuring that Forecasts and Orders are entered into the company ERP system. They are involved in updating the Customer Master, and preparation of new Material Master and Project templates. Additionally, they are involved in management of inbound starting materials from customers, and subcontracting processes, initiation of and overseeing the shipping process to customers and management of the catalogue Stock sales process.


The Customer Services Coordinator will report to the Head of Supply Chain.


This is an exciting, fast-paced environment suited to self-motivated, organised, conscientious and highly accurate individuals, who can contribute to and successfully work in a multi-talented and compliance orientated team.


You will:


  • Work with the Proposals team to convert customer proposals into Forecasts and Sales Orders
  • Maintain accurate Order Book entries to ensure timely and accurate creation of new Material Master data
  • Create new Customer Master records and maintain existing records in SAP
  • Generate templates for uploading new Material Master records and Project files using automated software
  • Sales Order entry and maintenance during the life cycle of a project, liaising with the Projects team to ensure consistency between Sales orders and Billing Milestones
  • Create links between Sales Orders and project WBS elements to control invoicing
  • Management of inbound customer starting materials using Purchase Orders, ensuring accurate delivery dates are maintained in SAP
  • Management of subcontracting processes using Purchase Orders and Subcontract Purchase Orders, ensuring accurate delivery dates are maintained in SAP
  • Liaise with the Production Planner to ensure that production starts are synchronised with arrival of customer and outsourced materials
  • Work with the team to create Outbound Deliveries for Project stock to initiate the shipping process based on the shipping request form


You have:


  • Prior experience in a Customer Services role.
  • Experience working in a GMP regulated environment.
  • Excellent IT skills including good knowledge of Microsoft Office and ERP (SAP)
  • Working practical knowledge of SAP Order to Cash processes, including Sales Order Processing and Customer Master data.
  • Good level of awareness of Material Master data.
  • Solid grasp on the principles of the end-to-end Supply Chain.


We offer:


  • Fantastic opportunity to join Touchlight during its exciting growth
  • An incredible culture, which celebrates creativity and attracts, nurtures, and rewards talented employees
  • A competitive C&B package

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