Senior Coordinator

3 months ago

Hampton, United Kingdom Hampton Medical Centre Full time

Job summary

We are looking for a Full time Senior Coordinator (40 hours a week). Youwill need to have experience managing a team as well as working in an NHS GP Practice. Be a good communicator, fluent in English, written and spoken, withexcellent interpersonal and customer service skills; especially under pressure.And have excellent organisational skills and time management. A caring,empathetic character is essential.

Main duties of the job

The successful post holder will join our team of senior coordinators to ensure that our busy reception runs efficiently.

Job responsibilities include;

Supporting in all areas of patient complaints

Reception induction and training with other coordinators

Ongoing support to reception staff with the other coordinators.

Supporting rota organising of clinical and non-clinical staff including front desk rota.

Supporting any IT and information governance that is needed.

Work as a team, in ensuring all roles of an administrator are possible such as answering phone calls, scanning etc. To ensure an efficient reception.

Liaison with the practice manager and other senior coordinators

Continually assess and evaluate operational systems, recommending changes and improvements to the practice manager or other coordinators as appropriate.

Provide administrative support to the practice manager as necessary

Administration

Attend staff meetings as needed

Ensure that all records are maintained accurately and efficiently

Ensure correspondence, reports and results, etc., are filed correctly

Patient services

Support and deal with complaints in accordance with practice complaints procedure, referring to the practice manager as appropriate.

Ensure adequate staffing for patient services.

Explain practice arrangements and formal requirements to new patients.

About us

Hampton Medical Centre was established in the 1930sand has a patient population of 11,500. The Practice is situated on a single,purpose built site, which has evolved over the years. We are a hard working team, patient focused, while retaining a sense of fun while we work. We are based in a largesuburban leafy location with easy parking.

Job description

Job responsibilities

As described in the main duties.

This job description is designed to reflect duties currently anticipated in this post. These may change in light of a change in the service provided by the partnership, but any such change will be fully discussed with the post holder.

This job description is subject to an annual review.

Person Specification

Qualifications

Essential

GCSE English, Maths and at least 3 other GCSE's.

Desirable

Educated to A-level/equivalent or higher.

Experience

Essential

Customer Service experience within General Practice is essential. Experience leading/managing a team. Experience working with the general public.

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