Senior Community Engagement Officer

7 months ago

Hampton, United Kingdom Royal Star & Garter Full time

**About the role**

The Partnerships team is looking for a new member who enjoys influencing positive change for a charitable cause to join us. You will help to create, test and deliver a range of innovative supporter engagement products and mechanisms (including digital), whilst also offering individuals the flexibility to raise income in the ways that best suit them.

We are looking for someone who has a natural flare for networking and developing new supporter partnerships, is passionate about providing resources for those most vulnerable in our communities, as well as someone who enjoys working as a part of a wider team to deliver our mission.

**Purpose of the role**

1. Responsible for the delivery of our community engagement strategy, growing fundraising income to meet agreed targets

2. To inspire, engage and retain a range of community individuals and partners in supporting the work of Royal Star & Garter with a broad focus on promoting our give, live & work opportunities

3. Help to create, test and deliver a range of innovative supporter engagement products and mechanisms (including digital), whilst also offering individuals the flexibility to raise income in the ways that best suit them

4. To deliver an effective stewardship programme for all forms of community fundraisers, including detailed donor journeys that take into account both on and offline communications

5. Act as the primary liaison between our Homes and supporters in the local community working effectively with the teams based there. This will include regular in person visits.

**Fundraising and planning**
- To develop relationships with individuals, community groups and organisations including local corporates, trusts, schools, and faith groups resulting in a range of effective engagement across our primary focus of giving, but also living (occupancy in our Homes or take up of our services) and working (volunteers).
- To identify appropriate participation events that will inspire individuals and groups to get involved and to commit to raising funds to support our work.
- To co-create or utilise, and then deliver, a range of agreed national events or activity that reflects the needs of our supporters to include: running, walking, cycling and other challenges.
- To effectively evaluate all approaches for potential income and to organise time and support accordingly.
- To recruit a range of volunteers to help support, develop or even run fundraising events or activity.

**Stewardship**
- To deliver excellent levels of supporter care to each organisation, group, or individual undertaking fundraising with the aim of longer-term retention
- To create a range of detailed donors journeys that reflect the relevant communication needs of our community supporters with a focus on retaining their support
- Establish excellent and appropriate written and verbal communication with all supporters, including attending local events, networking, and visits
- Where required, to deliver clear and impactful presentations on our work with a focus on wider community and beneficiary engagement.

**Relationship Management**
- To work effectively and collaboratively with staff across all our Homes to identify and run appropriate engagement activity, involving where possible and appropriate our residents and their families
- To coordinate and work effectively with the Marketing and Communications team ensuring that all messaging and promotional work is line with our brand
- To work closely with the digital team in the delivery and development of our online fundraising and engagement products
- Wherever possible to support on local promotional activity that aims to drive our campaigns around occupancy, our new services or volunteering opportunities.

**Administration**
- Appropriately track related income & expenditure in order to provide monthly reporting against targets to the Partnerships Manager
- To maintain & promote the keeping of accurate records in all aspects of the role fully utilising the functions of Raisers Edge
- We have an inclusive approach to the administration and expect all team members, regardless of level, to be responsible for identifying and effectively managing this aspect of their work.

**Other**
- To act as a representative of Royal Star & Garter at events and activities where appropriate, this may involve some out of office working
- To be conversant with relevant fundraising legislation and the guidelines of the FRSB, CIOF and GDPR, implementing these wherever necessary
- To promote & deliver the highest standards of love, respect and support to residents and colleagues and always outwardly demonstrate our value of living positively
- To undertake other duties as may be required and which are consistent with the nature of this role.

**Experience & Knowledge**
- Experience of creating and delivering effective and engaging fundraising events ideally within the local community
- Event planning and supporter or volunteer management,

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