Sales and Customer Care Associate

3 weeks ago


London, United Kingdom Watch Philosophy Full time

Watch Philosophy is an online reseller of luxury watches and accessories. It is a rapidly growing platform that strives to bring an unforgettable personal experience to every customer, both online and offline.

Our Operations team make it possible for us to offer worldwide shipping to more than 180 countries, while providing a seamless shopping experience across mobile, tablet and desktop.

We are working to ensure that we're providing our customers with the best possible experience, and so we're on the hunt for a Sales and Customer Care Associate to join the team. You'll be the first port of contact for our customers reaching the company online and over the phone; acting as a brand ambassador for the company, ensuring an outstanding service, shopping experience, and product expertise. Some of the essentials for you to know are:
Location: Our office is based in Surrey Quays, London
Hours: 43 hours per week, shift from 9am to 6pm with 1h lunch break, Monday to Friday plus 3 hours remote work on weekends
Reporting into: Customer Care Manager
Here is a breakdown of what you’ll be doing:

- Ensure that an excellent customer experience is given to every customer, every time
- Take a proactive approach, anticipating and preventing any barriers to a totally seamless customer experience, by going above and beyond
- Assist customers with all lines of enquiry which will include product queries, sales, returns, delivery, registration, payments and more
- Be committed to meeting KPI’s including sales, quality and productivity targets; playing a key role in helping the company to achieve its overall goals
- Liaising with suppliers, overseeing product orders, handling of incoming funds
- Checking the condition of incoming items, preparing and organising parcels for shipping to clients
- Maintaining the up-to-date information and data on the company online platforms
- Work with your colleagues to continuously strive to improve service and knowledge through regularly sharing customer feedback
- Any other duties as reasonably requested

The type of person we are looking for:

- Previous experience in a contact center environment or customer service role (retail and hospitality)
- Excellent written and verbal communication skills
- Must have a passion for proactively selling fashion and a drive to meet sales targets
- Strong problem-solving skills
- Ability to work at pace whilst maintaining a strong eye for detail
- Excellent keyboard and written skills with precise grammar and spelling
- Confident and proactive approach
- The ability to work in a team
- Fluency in English, a second language is beneficial

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £24,000.00-£27,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location



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