Medical Receptionist/administrator

4 weeks ago

Nottingham, United Kingdom Bridgeway Practice Full time

We require a smart, enthusiastic, reliable receptionist/administrator to join our small but extremely friendly team.

Applicants will need to work both on a busy reception desk dealing with patients over the telephone and face to face and to also work in the back office, providing support for all incoming work. The applicant needs to be flexible to cover sickness and annual leave. In return we offer an extremely friendly working environment, automatic enrolment into the NHS pension and the ability to progress internally.

The post is a permanent position with part time hours. The hours and days will be discussed at the interview, but will be **around 19 hours per week, plus additional flexibility to cover sickness and annual leave.**

This job description is provided only as a guide to the work you are normally required to perform and does not form part of your contract of employment.

JOB TITLE: RECEPTIONIST/ADMINISTRATOR

REPORTS TO: PRACTICE MANAGER

Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job responsibilities:
Administration
- Input data into patient records
- To have a thorough knowledge of all practice procedures.
- To work in accordance of written protocols
- Scan, File & Code clinical documents
- Deal with other services and/or patients over the telephone
- Workflow all documents received overnight
- Opening and sorting of internal mail

Reception
- Receiving patients in person & over the telephone
- consulting with members of practice team
- Handling repeat prescriptions
- checking names and address of patients as per practice policies
- Be able to cover all reception duties
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests

Computer
- Have knowledge of SystmOne (not essential as full training given)

Telephone
- Have working knowledge of telephone system

Other Tasks
- Any other tasks allocated by managers

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
- Complete all relevant training to comply with the practice’s GDPR policies

Health & safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified

Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:
The post-holder will participate in any training programme

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