Medical Receptionist/Administrator

4 weeks ago

Nottingham, United Kingdom The Linden Medical Group Full time

Job summary

The Linden Medical Group is seeking to further expand our fabulous reception/administration team.

We are looking to recruit an experienced, efficient, enthusiastic, highly motivated, flexible and well organised Medical Receptionist/Administrator.

The working hours are 26 per week. The hours available are as follows:

Mon - 8am - 1pm

Tues - 12pm - 6pm

Wed - 1pm - 6pm

Thurs - 1pm - 6pm

Fri - 1pm - 6pm

This is an extremely busy role which requires hard work, the ability to multi task, to deal with multiple different demands on your time, the ability to calm a situation to prevent escalation, a good sense of humour, active listening skills, the ability to fit in with an established, friendly, team, the ability to prioritise to ensure all tasks are completed in a timely manner, excellent customer service skills and a smart, professional appearance.

Previous experience of the SystmOne clinical system would be advantageous.

Main duties of the job

We are looking for candidates who can demonstrate the following:

Excellent customer service skills. The ability to empathise. The ability to remain calm under pressure Demonstrates active listening skills Be sensitive to the needs of others. Who are adept at problem-solving. Excellent attention to detail. The ability to prioritise daily work to ensure all tasks are completed in a timely fashion. The ability to integrate into an established team. Good Sense of humour. Positive attitude. Professional Telephone manner

In return we can offer a position within a very friendly Practice and pleasant working conditions. We actively look to encourage training for staff which, in turn, gives variety to the role.

Our ideal candidate has previous experience in a similar role however, training will be provided to a suitable candidate who has the other skills we are seeking.

About us

The Linden Medical Group is a very busy, friendly, dynamic and supportive practice comprising of 4 GP partners & 1 salaried GP who are supported by a Management Team, Triage nurse, 2 Practice Nurses, Healthcare Assistant, GPA and a team of Medical Secretaries, Administrators/Receptionists.

We are a training practice and frequently have medical students working with us. We also have the support of attached staff comprising of a Physiotherapist, Clinical Pharmacists, Social Prescriber & Mental Health Practitioner.

Job description

Job responsibilities

JOB TITLE: MEDICAL RECEPTIONIST/ADMINISTRATOR

REPORTS TO: RECEPTION SUPERVISOR

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Additional responsibilities include maintaining computerised records.

Duties and Responsibilities:

Responding to queries in accordance with practice procedures and undertaking administrative support to the GPs, Nurses and HCAs.

To undertake a variety of administrative duties to assist in the smooth running of the practice; such as the processing of incoming correspondence, this involves scanning letters, adding clinical codes and attaching to the patient records - training will be provided to perform this.

Answer telephones in an appropriate and timely manner

Act as an initial contact for patients on the reception desk

Any other delegated duties considered appropriate to the post

Person Specification

Experience

Essential

Works effectively independently and as a member of a team. Flexible approach to meet service needs and ensure a stakeholder focused response. Self-motivated and proactive. Continued commitment to improve skills and ability in new areas of work. Demonstrate excellent interpersonal and communication skills. General office skills, photocopier, scanning. Awareness of Data Protection Act and need for confidentiality of Information. Excellent understanding of data protection and confidentiality issues. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style. Committed to own continuing personal development and an ability to support others to develop and progress. Attention to detail, able to work accurately, identifying errors quickly and easily. Commit to a DBS Check. Able to undertake the demands of the post.

Desirable

Experience of working in a medical or primary care setting. Computer literate with an ability to use the required GP clinical systems. Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.

Qualifications

Essential

GCSEs at grade C or equivalent (or 4-9), including English and Maths.

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