Service Controller
2 days ago
Company:
Finning (UK) Ltd
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Due to continued growth within Finning, the UK and Irelands largest CAT dealership specialising in Caterpillar Equipment and Machinery, we have a vacancy for a Service Controller to join our team
As Service Controller you will deliver excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the desired service business performance. You role will involve delivering exceptional customer service efficiently (Finning profitability) and effectively (customer value), which improves customer loyalty.
**Job Description**:
Major Job Functions
Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers’ need.
Issue completed trial pack to the boat builder. Issue acceptance or trial failure letter to the boat builder.
Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Contact within Finning to receive ‘Trial Request’ from Cannock and allocate engineers accordingly.
Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks & PM servicing at the same time as the repairs.
Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.
Individual Competencies
- _
Customer Focus_: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions
- _
Cultivates Innovation_: Paying attention to what customers want and need - new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still
- _
Drives Results_: Infusing the team and organisations with a sense of urgency. Creating a culture where organisational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning
- _
Courage_: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change
Specific Skills
Customer service skills and ability to develop strong customer relations
Planning and organising skills
Attention to detail
Influencing and negotiation skills
Good interpersonal skills
Good IT skills, specifically in Microsoft Office
Works well as part of a team
Knowledge
Gas & Diesel Engine product knowledge
Understanding engine/fuel control systems
DBSi system skills
Parts identification through SIS/manuals
Parts ordering through SAP
Warranty process
Commissioning process
Accountability
Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Awareness of health, safety & environmental requirements to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Inform Field Service Supervisor of work schedule and Engineer’s issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions.
Education and Experience
Apprentice-trained engineer with 5 years’ experience
Customer contact experience
Planned and organised major repair work
Problem diagnostic experience in terms of both customer and engineer
Commissioning of Products into the pleasure boat industry
-
Service Controller
6 months ago
Cannock, United Kingdom Briggs Equipment Full timeThe Opportunity: Service Controller Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying. **The Impact you will have**: -...
-
Customer Service Controller
7 months ago
Cannock, United Kingdom Briggs Equipment Full timeThe Opportunity: Customer Service Controller Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying. **The Impact you will...
-
Credit Controller
2 hours ago
Cannock, United Kingdom Pertemps Network Group Full time**Job Description**: **Credit Controller** **Full time, Permanent** **Cannock** **£23,000 - £24,000** My successful client based in Cannock has a vacancy for a Credit Controller to join their established, friendly team on a full time Permanent basis. At this company employees are key to their business and this is reflected by their generous benefits...
-
Credit Controller
7 months ago
Cannock, United Kingdom APC Overnight Ltd Full timeAPC Overnight is a nation-wide parcel company with depots throughout the UK. We pride ourselves on quality and outstanding levels of customer service. We are seeking a detail-orientated Credit Controller to join our finance team. As a Credit Controller, you will be responsible for the daily running of credit control process and procedures ensuring monies...
-
Document Controller
5 days ago
Cannock, United Kingdom J. Murphy & Sons Ltd Full timeCompany description: J. Murphy & Sons Limited is a leading global, specialist engineering and construction company founded in 1951 that improves lives by delivering world-class infrastructure. Operating in the United Kingdom, Ireland and Canada, we provide better engineered solutions to infrastructure sectors including Transportation, Water, Power, Natural...
-
Financial Controller
4 weeks ago
Cannock, United Kingdom Kingscroft Professional Resources Full timeAre you an Qualified Accountant or QBE Accountant looking for new challenge as a Financial Controller Are you looking for a Financial Controller role that combines people management , financial management and business partnering within a manufacturing environment Are you looking for a challenging role in a fast paced environment with an international supply...
-
Sales Controller
7 months ago
Cannock, United Kingdom Big Motoring World Full time**Job description** Building on our recent, hugely successful expansion in Kent & London, BIG Motoring World is now looking for a Sales Controller to join our team at our Cannock sales site. Come and join the UK’s fastest growing Car Supermarket! **Role Profile - Sales Controller** **£42,000 - £49,000 Per Annum DOE** As a Sales Controller for Big...
-
Credit Controller
6 months ago
Cannock, United Kingdom Sanctuary Health Full timeLooking to take your career to new heights? Look no further than Sanctuary Personnel, an esteemed and award-winning recruitment agency. With a TrustPilot score of 4.8/5 and over 500+ reviews, we are dedicated to connecting with talented professionals like you. We have exciting locum opportunities for Credit Controllers with UK experience to join our...
-
Financial Controller
1 month ago
Cannock, United Kingdom Kingscroft Professional Resources Full timeAre you an Qualified Accountant or QBE Accountant looking for new challenge as a Financial Controller ?Are you looking for a Financial Controller role that combines people management , financial management and business partnering within a manufacturing environment?Are you looking for a challenging role in a fast paced environment with an international supply...
-
Supply Chain Controller
14 hours ago
Cannock, United Kingdom Finning (UK) Ltd Full timeCompany: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: **Job Description**: Are you looking for a role that will allow you the opportunity to develop and advance your career? Do you have an interest in Supply Chain? Are you a strong communicator wanting to work within a strong and dynamic team with the realistic ability...
-
Credit Controller
3 days ago
Cannock, United Kingdom Veolia Full time**Job Title**: Competitive Salary plus excellent Veolia benefits **Salary**: Full time, 40 hours per week, Monday to Friday We live in a world that needs to take care of its resources, and our mission at Veolia is to 'Resource the World'. We have a new opportunity for a Credit Controller to join our team based in Cannock. This permanent position is well...
-
Workshop Controller
6 months ago
Cannock, United Kingdom Northgate Vehicle Hire Full time**Are you looking for the next step in your career? Want to make that move into management and looking for the right opportunity? Then read on..............** This is an exciting opportunity for a **Workshop Controller** to join one of the UK’s leading vehicle rental specialists in our busy flagship site in Cannock. - ** Salary**:£29,074 pa plus bonus -...
-
Credit Controller
15 hours ago
Cannock, United Kingdom Veolia Full time**Salary**: Competitive salary plus Veolia Benefits **Hours**: 40 hours per week Monday - Friday - Fixed term contract for 6 months **Location**: Cannock, Staffordshire When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for...
-
Transport Controller
6 months ago
Cannock, United Kingdom Site Clear Solutions Ltd Full timeWe are looking for an experienced energetic Transport Controller to join our fast paced friendly family business, operating across the UK from our base in Norton Canes, Cannock. We are a well-established business operating from our location for the last 15 years, offering specialised waste management collection services across the UK with an exciting...
-
Assistant Credit Controller
26 minutes ago
Cannock, United Kingdom Hays Specialist Recruitment Limited Full timeAssistant Credit Controller job, 12 month FTC in Cannock, immediate start, hybrid working, £23K. **Your new company** You will be joining a large, successful and forward thinking business in the Cannock area for a 12 month FTC, with hybrid working in place. This will be joining a credit control team, and offers an immediate start. **Your new role** You role...
-
Credit Controller
2 days ago
Cannock, United Kingdom Hiredonline Full timeFSW Ltd is one of the UK’s leading refrigeration and air conditioning wholesalers. Having celebrated our 50 year anniversary in 2015, we have 27 sites throughout the UK and Ireland and are continuing to grow. We have a vacancy for a Credit Controller based in Cannock to work in our friendly, hardworking and established team. Our employees are key to our...
-
Warehouse Operative
7 months ago
Cannock, United Kingdom TES Consumer Solutions Full time**Are you an avid console gamer? Then this could be the ideal job for you!** At TES (based at our Cannock HQ - WS11 8JD) we are excited to announce a one of a kind career opportunity for a Custom Controller (CCUK) Warehouse Operative to join us on a permanent or short term contract. As an individual working in CCUK you will specialise in working with...
-
Credit Controller
4 weeks ago
Cannock, United Kingdom Pertemps Bond Full timeWe are seeking an experienced Credit Controller to join our Client in the Burntwood aresa on a temporary basis.The successful candidate will be responsible for managing and monitoring customer accounts, ensuring timely payments, and maintaining accurate financial records.Key Responsibilities:...
-
Used Car Sales Controller
6 months ago
Cannock, United Kingdom Command Full time**Used Car Sales Controller - Independent Dealership** Our client is looking for a "top rung" Sales Controller to lead their sales team at their Used Car Dealership. The company has a car for every type of person so a car can be sold to the whole of the market. This is a great opportunity to join this environment working with the best colleagues and being...
-
Used Car Sales Controller
7 months ago
Cannock, United Kingdom Command Recruitment Full time**Used Car Sales Controller - Independent Dealership** Our client is looking for a "top rung" Sales Controller to lead their sales team at their Used Car Dealership based in Cannock. The company has a car for every type of person so a car can be sold to the whole of the market. This is a great opportunity to join this environment working with the best...