Security Incident Responder

5 days ago

Chesterfield, United Kingdom Royal Mail Group Full time

**Job reference number **237864**

SNB01

Full time

Permanent

Chesterfield & Home based

We’re passionate about harnessing technology to deliver the best possible results for customers. The business is in an exciting period of transformation and here, within security, we are influencing and helping drive that change as new services and ways of working are defined and delivered.

With a proud history of serving the UK, Royal Mail has been able to thrive by continuously adapting and adopting advanced technology and, with over 30 million customer touch points per day, 25,000 end user computers, 70,000 PDA’s supported by both on premise and Cloud platforms - we operate at scale. At Royal Mail Security, we have a leading role in taking the next steps. Our customer and workplace vision for the future is ‘Anytime, Anywhere, Any Device’ and security are a key enabler to accelerating that change and providing safe and secure services - this is the future for our workplace and not just a pandemic response.

With so much growth in parcels and e-commerce and the technology used to deliver our services, we need talented, change focussed people, like you, to help us get there. We know how to support business and communities - and we need to be agile to enable the business to achieve our goals. We’re focusing on investing in the security, technology, processes and people that are going to help us achieve great things together.

By joining the RMG Security team, you will be driving meaningful change, pushing forward our transformation as an agile and customer focused team. We face new challenges every day. But we overcome them together, which brings incredible satisfaction and reward as we deliver more innovation, products and essential services for the UK and our customers.

**Job Purpose**

**In this role, your key accountabilities will be**:

- _Incident Response:_ Take a leading role in security incident management activities operating with limited oversight.
- _Incident Preparation:_ Help ensure that RMG Security Operations is ready and able to support the organization during incident response events.
- _Documentation:_ Help review, improve, maintain, implement and embed into the organization effective security incident handling processes and procedures
- _Tooling:_ Help identify and deploy requisite security incident handling tools to maximize response capabilities
- _Threat Hunting: _During down time act in a threat hunting capacity within a small team
- _Reporting:_ Help to develop and present appropriate incident management reports KPI, KRI and other requisite reporting to the Head of Security Operations and act as an SME for projects and initiatives relevant to the role.
- _Stakeholder Management: _Liaise closely with RMG technology teams to ensure the correct response and remediation of security incident
- _Supplier Management:_ Liaise closely with RMG third party suppliers to ensure the correct response and remediation of security incidents

**Qualifications and experience required**:

- Demonstrable ability to clearly represent the implication of threats and risks to the business in both verbal, written, and presentational form and to make recommendations for action that enable senior leaders to take difficult decisions Clear ability to innovate and tailor messaging and delivery methods for different audiences.
- A cool head required to think clearly under pressure and to make good timely decisions whilst keeping in pace with the emerging picture as it applies to RMG’s business risk appetite and context. Must be able to inspire confidence at senior levels of the firm and demonstrate control of events.

**Advantageous Qualifications**:

- Computer Science or Cyber Security Degree or equivalent experience

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.

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