Freight Forwarder
3 weeks ago
Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Cost control
- Assist senior forwarders, Supervisor and line manager where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Work closely with the Operations manager for Internal and external rates reviews.
- Remain in contact with customers and suppliers to maintain relationships
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager
Preferred experience
- Business related experience
- Proven customer service record and experience
- Proven operational experience
Necessary Functional / Technical skills
- Thorough understanding of customer needs
- Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
- A knowledge and understanding of financials and impact on business
- A Good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business
Required behavioural competencies
- Result-oriented and driven to achieve goals and meet targets
- Problem solving skills
- Ability to read and understand an SOP
- Customer service driven
- Deep knowledge of the financial contexts the business exists within
- Profitability and result-oriented and always looking for improvement in our business processes
- Team oriented
- Quality focus.
- Flexible in approach and happy to work shifts as required including weekends
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£32,000.00 per year
**Benefits**:
- On-site parking
- Work from home
Schedule:
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: One location
**Job Types**: Full-time, Permanent
**Salary**: From £30,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Weekend availability
Ability to commute/relocate:
- Heathrow Villages: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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