Nhs Talking Therapies

7 months ago

Northampton, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

We are a highly creative, enthusiastic NHS Talking Therapies service looking for a full-time substantive post of an Administrator. The post holder will provide a comprehensive administrative service to support duties associated with the NHS Talking Therapies service. Good organisational ability, strong IT skills, excellent customer relations and flexibility is required.
- To receive incoming telephone calls and deal with queries where possible/or take accurate messages/record information on the computer or direct the phone call to the appropriate recipient.
- To accurately record patient details and book patients into appointments.
- To deal with all incoming correspondence including the generation of replies on own initiative.
- To generate a range of documentation including letters and reports to a professional standard.
- To be able to work unsupervised using own initiative, managing and prioritising own workload.
- To manage day to day duties in their role and undertake photocopying, printing and scanning.
- To ensure that all matters of importance are brought to the immediate attention of the Supervisors/Service Leads/Operational Managers and/or Service Manager or any designated manager.
- To actively deal with day-to-day issues and queries which may include gaining responses from others/request for information.
- To always maintain sensitivity when dealing with private and personal situations/information relating to both staff and patients.
- To exercise discretion and always maintain confidentiality.
- To undertake any other duties as may be required commensurate with the nature of the post. Duties may be required to be delivered Countywide.
- To always act to promote the professional image of the Trust.
- Assist Operational Manger with administrative tasks, as required.
- To maintain the room-booking diary, if required, ensuring that all requests for rooms are checked against availability.
- To liaise with patients over the telephone regarding appointments and other queries.
- To ensure that all duties are carried out to the highest possible standard, in accordance with the Trust Managing Diversity and Equal Opportunities in Employment Policy.
- To administer referrals and appointment letters.
- To produce ad hoc letters or memos as and when required.
- Prepare agenda and take minutes of team meetings, using shorthand if preferred, and type up the minutes circulating to the necessary recipients.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the ‘About You’ Section of the document.

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