Financial Customer Service Apprentice

4 months ago

Birmingham, United Kingdom Johnson Fleming Full time

We’re NFP and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking to train someone to provide first class customer service, ongoing administration, problem solving with a fantastic start to your career.

**Who are we and what do we do?**:
NFP is a leading global insurance business with four core service lines:

- employee benefits
- insurance broking and consultancy
- HR consultancy
- wealth management

With 7,400 employees worldwide, including 450 in the UK and Ireland, we’re an outstanding company whose passion for building relationships is founded on trust and communication and is at the very heart of everything we do.

**What you’ll love about us**:
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

**Attractions - NFP**:

- We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working
- Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how. - We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
- We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
- We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
- Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.

**About the role**:
We are recruiting for a Financial Customer Service Apprentice to provide first class customer service, ongoing administration, problem solving with a fantastic start to your career. Understand the industry whilst completing the apprentice programme over 12 months**.**

**Overview of duties**:

- Answering employer/employee queries
- Maintaining records and complying with regulatory standards
- Develop a strong and collaborative team relationship with other departments
- General administration tasks as requested

**Person specification**:
**Knowledge, skills and abilities**:

- Confidence with the ability to work in a fast paced environment and under pressure.
- Planning, organisational and time management skills.
- IT skills in the Microsoft Office suite

**Education and experience**:

- Ability to work to a high level of accuracy
- A levels or equivalent
- GCSE in English and Maths

**Key information**:
**Hours**:Monday - Friday
**Location**: Birmingham / Bromsgrove

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