2nd Line Network Support Engineer
2 weeks ago
**2**nd** Line Support Engineer**
**Overview**:
You will design, configure, manage and support the server and infrastructure as a part of an exciting progressing team. You'll develop the infrastructure, product evaluation and functionality.
**Role & Responsibilities**:
- Office based role covering mainly the Midlands and South West of England with majority project support
- Provide technical support for any hardware or software related issues highlighted by customers or internal users
- Provide support for networking infrastructure (switching, routing, VLANs, Wireless)
- Act as 2nd line support, resolving issues escalated from the 1st line team
- Troubleshooting Internet & WAN Access circuits, specifically ADSL & FTTC circuits.
- Liaise with 3rd party support providers when support issues arise.
- Building, configuration and deployment of Desktop Computers
**Essential Skills & Experience**:
- Demonstrable skills with O365, Windows, hyper - VMware
- Some experience with Cisco, HP or DrayTek routers/switches
- Extensive experience providing 2nd line Technical Support
- Some experience supporting Networking infrastructure (switching, routing, VLANs, Wireless)
- Great communication skills and experience liaising with 3rd parties
- Previously built, configured and deployed Desktop Computers
**Package**:
- Salary £28,000 to £34,000
- Provided with Company car
- Pension (optional) and life assurance
- 28 days holiday (including bank holidays)
- Excellent benefits package
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