1st Line Support

3 weeks ago


London, United Kingdom Rutherford Briant Full time

Do you have commercial experience within 1st Line Support? Do you know your way around Active Directory and Ticketing Systems?

If the answer is yes this may be the role for you? I am working with a fantastic Accountancy firm based in Central London, they have a fantastic IT Function and are looking to expand the team. They want to invest in a driven individual that is looking todevelop within the role, they want and encourage all staff to progress within the company.

**Experience**:

- Act as first point of contact for all business users
- Communicate at all levels, with technical and non technical users
- Easily identify when to escalate complex tickets or tickets that have exceeded time frames
- Gather detailed information from users to assist colleagues with resolutions and future learning
- Recognise trends of tickets, and notify relevant teams when necessary

Knowledge:

- Microsoft Office Suite
- Understanding of Network protocols, specially TCP/IP
- Understanding of trouble shooting Microsoft Windows operating systems, specifically Microsoft Windows 7 & 10
- Good knowledge of Microsoft Exchange & Microsoft 365
- Good knowledge of Active Directory, file system permissions and trouble shooting on hardware

If you want to be part of a large business, with opportunity to progress and develop. Please apply, I'd like to find out more about you and what you are looking for moving forward



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