Service Advisor

1 month ago


Chichester, United Kingdom Snows Group Full time

**Location**

Chichester

**Region**

West Sussex

**Category**

Toyota - Chichester (STC)

(Service)

**Vacancy Type**

Permanent/Full Time

**Salary**

£23,500 - £25,500 basic DOE (£33k OTE) uncapped commission

**Job Summary**

**The Driving Spirit**

Based in the South and South-West of England, Snows Motor Group is an AM Top 50 automotive retailer covering 20 brands across 54 franchises. We differentiate ourselves from our competitors by delivering an exceptional level of service to both our customers and manufacturing partners. We are currently on the lookout for a **Service Advisor** to join our fantastic **Toyota** dealership based in **Chichester**.

**Your day**

As a Service Advisor you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.

Your day will include:

- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates, and notifying customer’s promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customer in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advise on mechanical and diagnostic queries as requested by Technicians.

**Have you got what it takes?**
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/ Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.

**What is in it for you?**
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role and Snows values.
- 30 days holiday, inc. Bank Holidays, plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary.
- Birthday day off
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/ Introducing a Customer Bonus.
- Life Assurance Benefit.
- Snows Contributory Pension Scheme.
- BEN - Employee Assistance Programme.
- Excellent development opportunities to learn & grow with Snows.
- Role dependant - tool box insurance

**Hours of work**:
Monday to Friday 0800 - 1730 (with 1 hour for lunch)

Saturday 0800 - 1230 (1 in 2 rota)


  • Service Advisor

    1 month ago


    Chichester, United Kingdom The HR Dept Full time

    **AZUR** ŠKODA part of the Birchwood Group have a reputation for delivering excellent customer service and is currently recruiting for an Experienced Service Advisor to join our successful ŠKODA Team in Chichester.** **We are looking for a highly motivated individual with a passion for providing exceptional levels of customer service.** You will be...

  • Service Advisor

    2 weeks ago


    Chichester, United Kingdom Apex 8 Full time

    Are you an experienced Service Advisor looking to work for a fun, busy workshop without micro-management? BMS Cars is rapidly expanding and requires a Service Advisor to support the team. BMS Cars is a busy and well equipped garage based in Sidlesham, just south of Chichester. We have a 5000sq ft workshop with 7 ramps and a MOT bay. We also deal with vehicle...

  • Service Advisor

    2 weeks ago


    Chichester, United Kingdom Apex 8 Full time

    Are you an experienced Service Advisor looking to work for a fun, busy workshop without micro-management?BMS Cars is rapidly expanding and requires a Service Advisor to support the team.BMS Cars is a busy and well equipped garage based in Sidlesham, just south of Chichester. We have a 5000sq ft workshop with 7 ramps and a MOT bay. We also deal with vehicle...


  • Chichester, United Kingdom Page Personnel Full time

    An exciting opportunity has arisen for a Customer Service Advisor. The position is based in Chichester and requires excellent communication and problem-solving skills.Client DetailsThe company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their...

  • Service Advisor

    1 month ago


    Chichester, United Kingdom Silcom Recruitment Limited Full time

    **The Role**: Silcom Recruitment are working with one of our premium and established clients based in the Chichester area, a car dealership group. Who are currently looking for a confident and passionate Service Advisor looking for the next step in their career. Our client is offering a state of the art facility, rewarding salary package and a friendly well...


  • Chichester, United Kingdom Page Personnel Full time

    An exciting opportunity has arisen for a Customer Service Advisor. The position is based in Chichester and requires excellent communication and problem-solving skills.Client DetailsThe company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their...


  • Chichester, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity has arisen for a Customer Service Advisor. The position is based in Chichester and requires excellent communication and problem-solving skills. Client Details The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their clients....


  • Chichester, United Kingdom Tapp Recruit Full time

    **Our client is looking for an exceptional Customer Service Advisor for their Dealership based in Chichester** **The role of the Service Advisor is to**: - Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency...


  • Chichester, United Kingdom Page Personnel Full time

    Office based - Monday - Friday **About Our Client**: The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their clients. - Resolve customer queries and complaints efficiently and professionally. - Maintain customer records by updating account...


  • Chichester, United Kingdom Just Recruitment Solutions Full time

    **Senior Service Advisor Vacancy - Chichester £26,500 basic, £28k OTE** Experienced Service Advisor required with good relative software knowledge & a thirst to progress. As a Senior Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of...


  • Chichester, United Kingdom BMS Cars Full time

    Would you like to become a Service Advisor, or are you an experienced Service Advisor looking to work for a fun, busy workshop without micro-management?BMS Cars is rapidly expanding and requires a Service Advisor to support the team.BMS Cars is a busy and well equipped garage based in Sidlesham, just south of Chichester. We have a 5000sq ft workshop with 7...

  • Service Advisor

    3 days ago


    Chichester, United Kingdom Silcom Recruitment Ltd Full time

    **The Role**: Silcom Recruitment are currently searching for an experienced Service Advisor to join a newly, refurbished dealership based in Chichester. **Responsibilities & Requirements of a Service Advisor**: Act as the primary point of contact for customers visiting the dealership. Listen to customer concerns and accurately assess their vehicle's...


  • Chichester, United Kingdom Charles Taylor Full time

    **Customer Service Advisor - Medical Assistance** **£21,500 - £25,500 per annum** **(DOE)** **Chichester - Hybrid** **Full training provided.** - Are you looking for a new role where you can really make a difference to customers? - Do you have natural empathy? - Do you pride yourself on delivering first class customer service? This is a fantastic job...


  • Chichester, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. **Key Responsibilities**: - Provide a first point of contact with Customers, answering queries personally or by telephone - Manage customer collection/deliveries and courtesy vehicle diaries - Provide regular agreed updates with Customer - Update...


  • Chichester, United Kingdom Marsh & McLennan Companies Full time

    **Customer Service Advisor - Edinburgh (Hybrid Set-up)** Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre. Once training is complete the role will offer hybrid flexibility to allow you to work from home for part of the week. **What can you expect?** - To join a professional yet fun, friendly and...


  • Chichester, United Kingdom Marsh & McLennan Companies Full time

    **Customer Service Advisor - Chichester - Hybrid Working Available** Mercer are looking to recruit Customer Service Advisors for our successful Customer Engagement Centre. Once training is complete the role will offer hybrid flexibility to allow you to work from home for part of the week. **What can you expect?** - To join a professional yet fun, friendly...

  • Service Advisor

    2 weeks ago


    Chichester, West Sussex, United Kingdom Jago Consultants Full time

    Hours – Full time (Monday to Friday, Saturday 1 in 3) I am working with an established dealership in Chichester, West Sussex who are seeking a Service Advisor to join their friendly team. Working as a Service Advisor this role offers you the opportunity to use your customer service and administration skills to keep our service department running...

  • Advisor services

    4 days ago


    Chichester, West Sussex, United Kingdom Page Personnel Full time €26,000

    An exciting opportunity has arisen for a Customer Service Advisor. The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their clients. Provide excellent customer service to clients via phone, email, and face-to-face interactions. Resolve customer...

  • Advisor services

    2 days ago


    Chichester, West Sussex, United Kingdom Page Personnel Full time €26,000

    An exciting opportunity has arisen for a Customer Service Advisor. The company is a respected leader with a strong presence in the UK, they employ over 500 dedicated professionals to deliver top-notch products and services to their clients. Provide excellent customer service to clients via phone, email, and face-to-face interactions. Resolve customer...

  • Service Advisor

    2 days ago


    Chichester, United Kingdom Marshall Motor Group Full time

    **Service Advisor - Mercedes Benz Of Chichester**: Job description **Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021** **“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”** **The...