Ticket Office Clerk
3 weeks ago
£26,517
We have an excellent opportunity to join our Customer Service Team at Stansted Airport working within our Ticket Office.
**The Role**
The key focus of this role is meeting and greeting customers, selling tickets, and answering customer enquiries, hence there is a need to be customer service centred, whilst remaining friendly and approachable. This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app etc.
Company systems including Fujitsu Star (ticket office sales machine) and Ticket vending machines (TVMs), will be used.
Full uniform will be provided, to ensure that you embrace our values and brand as a business.
**What we are looking for**
Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).
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