Receptionist

3 months ago

Birmingham, United Kingdom Mitie Full time

Front of House Receptionist

Monday - Friday 8.00am - 17.00pm

Salary £23,860

Location: Birmingham Baskerville House

We are on the lookout for a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively on behalf of the building in which you are located in.

As a Corporate Receptionist, you will be in charge of managing documentation and ensuring it is stored in the appropriate location or system. Some additional duties will include opening and closing the building, maintaining building security, managing queries and messages from visitors, issuing visitor and staff passes, assisting with emergency evacuations, ordering of consumable goods and more.

**Reception Desk Management**:

- Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
- Answer and direct incoming calls in a courteous and efficient manner.
- Manage the reception area, ensuring cleanliness and organisation at all times.
- Provide a site safety brief to everyone signing into the building.
- Proactively assisting with any client events.
- Complete online Fire Warden Training and supporting with site duties during a building evacuation.
- Weekly stock checks and ordering of required stationary to maintain supplies for front of house.
- Provide training for new team members and temporary team members.
- Ensuring all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
- Maintain up to date health and safety folders, with direction from the front of house manager.
- To report any faults or health and safety concerns to the relevant person or department.
- Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organization.

**Security Awareness**:

- Monitor and control access to the premises, following established security protocols.
- Verify visitor credentials and issue visitor badges as necessary.
- Remain vigilant for any suspicious activity and report concerns to appropriate personnel.

**Customer Service Excellence**:

- Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
- Offer accurate information about the company, its services, and facilities.
- Handle inquiries and resolve issues promptly and effectively, maintaining a high level of professionalism at all times.

**Administrative Support**:

- Assist with administrative tasks such as sorting mail, managing courier deliveries, and booking meeting rooms
- Receiving daily parcel deliveries and ensuring the recipient is made aware.
- Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, internal auditing and staff passes report.
- Keeping the front of house QHSE folder and documentation up to date.
- Maintain electronic and physical filing systems to ensure efficient record-keeping.
- Support other departments with various administrative duties as needed.

**Uniform Standards**:

- Adhere to company uniform guidelines, maintaining a neat and professional appearance at all times.
- Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively.
- Serve as an ambassador for the organization, embodying its values and standards through your attire and demeanour.

**Front of House Coordinator duties**
- Support Workplace Management with Fire Alarm testing (where applicable)
- Regularly complete kitchen checks ensure adequate milk supplies are available. Make sure areas are clean and tidy and the dishwasher is empty after use.
- Complete meeting room checks ensuring all stationary is stocked up, white boards are clear and flipchart paper is stocked up.
- Check each meeting rooms after each booking to make sure its in a suitable condition for the next meeting.
- Check printers are working, and paper and ink levels are not running low. Top up where applicable.
- Complete weekly checks of all fire extinguishers, checking the location and date.
- Complete weekly checks of First Aid boxes, checking the date and content is correct.
- Complete floor walks are report any maintenance & cleaning issues.
- Ensure that stationary stock levels are kept at an adequate level, reorder when required.
- Make sure that all confidential bins and report when they need to be emptied.
- Complete building inductions with all new members of staff ahead of their pass being issued.
- Complete weekly checks of all fire doors making sure they are clear of obstructions.

**Company Policy & Training**
- All team members must read and sign the site SOP & Uniform standard.
- Absence Management process should be followed at all times.
- All mandatory training should be completed by all employees.

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