Customer Service Advisor

2 weeks ago

Brighton, United Kingdom Kaplan International Full time

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

**Main responsibilities and functions**
- To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
- Embrace the ‘more than just a room’ philosophy of Kaplan Living’ student welfare and support services.

**Duties required**

Building management
- Provide front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.
- Facilitating approved access for visitors and contractors, and general completion of health safety administration (Contractor work permits, site safety rules etc)
- Logging of maintenance requests
- Assisting with the completion of tenancy agreements
- Inputting of student data into the relevant systems
- Help to enhance the student experience within the social communal areas
- Assist with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to

Financial
- Assist in the Management of payment, debt management and invoicing.
- Work with internal and external partners to improve services, value for money and profitability.

Marketing promotion
- Assist the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly - to include printed collateral, web-based information and social networking sites.
- Assist in marketing of the property to direct let customers where required
- Assist in marketing to existing customers to maximise returner students
- Assist in marketing and management of lettings including short-term contracts and summer lets
- Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
- To assist with open days
- Conduct sales viewings to perspective students
- Assist in preparing and managing the student social programme.

Service provision
- To ensure that a service level agreement with Kaplan International Colleges are met and that any shortfalls are documented and reported to the Management team.

Compliance
- Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme along external/internal audits.
- To support colleagues at both Kaplan International College and KIC HQ with regards to requirements under immigration legislation
- Ensure the safety and welfare of all students and the Safeguarding of U18s accommodated in Kaplan Living. All members of the Kaplan Living team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider residence, college and company management teams.
- Actively seek to safeguard and promote the welfare of U18s and refer any U18 safeguarding, welfare or support issues immediately to the National Residences Manager or U18 Well Being Coordinator. If the situation is applicable follow the red and yellow alert process and in the event of becoming aware of a major incident follow the red/yellow alert process and alert the KI Living Management.

General
- Any other duties as required by the Management team

The successful applicant will:

- Provide cheerful reception service to all students and visitors
- Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Embrace the ‘more than just a room’ philosophy of Kaplan Living
- Have a passion for customer care and a sensitivity to students needs
- Have experience in a customer facing environment
- Have experience of working in an effective Health Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Ability to offer flexibility in working hours
- Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role

**Essential skills/ experience**
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to engage in team work
- To be able to work on own initiative
- Ability to prioritise workload and meet deadlines

**Benefits**
- 28 days annual leave*
- Big discounts on Kaplan courses for you and your family
- 24/7 confidenti

  • Customer Service Advisor

    18 hours ago

    Brighton, United Kingdom Page Personnel Finance Full time

    As a Customer Service Advisor within the Insurance sector, you will be answering inbound calls & making outbound calls to answer all enquiries. **Client Details** Our client is based in Brighton and within the Insurance sector. **Description** As a Customer Service Advisor your responsibilities will include: - Answering enquiries through a variety of...

  • Customer Service Advisor

    18 hours ago

    Brighton, United Kingdom Page Personnel Finance Full time

    Taking inbound calls, delivering exceptional customer service, working admin, be a good team player and be able to work alone. **Client Details** Our client based in Brighton, works within the insurance industry, are looking for a new Customer Service Advisor. **Description** **Key Responsibilities for a Customer Service Advisor** - Deliver outstanding...

  • Customer Services Advisor

    2 days ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Job Title: Customer Services Advisor**: **Company Information: Mitie Group Ltd**: Mitie Group Ltd is a leading facilities management company based in Hastings Building, Brighton, East Sussex, South East England, BN1 9RJ, United Kingdom. We pride ourselves on delivering exceptional services to our clients across various sectors.**: Are you a customer...

  • Customer Service Advisor

    4 days ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Customer Service Advisor** Our client is a leading training provider who helps upskill long term unemployed. They help those classified as long-term unemployed gain training, qualifications and confidence that will assist in their job search. They currently seek a Customer Service Advisor to join their busy team. Working from offices in the centre of...

  • Customer Service Advisor

    2 days ago

    Brighton, United Kingdom Page Personnel Finance Full time

    Based in Brighton, hybrid role. Taking inbound and outbound calls delivering good customer service. **Client Details** Our client based in Brighton, works in the Insurance sector are looking for a Customer Service Advisor. **Description** **As a Hybrid Customer Service Advisor the responsibilities are-** - Deliver outstanding customer service at all...

  • Inbound Customer Service Advisor

    6 days ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company pension Schedule: - Day shift Work Location: In person

  • Inbound Customer Service Advisor

    2 days ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to relocate before starting work...

  • Inbound Customer Service Advisor

    5 days ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company events - Company pension - Gym membership Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...

  • Inbound Customer Service Advisor

    3 days ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour **Benefits**: - Work from home Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...

  • Customer Services Advisor

    2 days ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    1 week ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that, but...

  • Customer Service Advisor

    6 days ago

    Brighton, United Kingdom Tate Full time

    Our client is an Events Management organisation, seeking a customer service advisor to join the team on a temporary basis. You will be supporting speaking to previous VIP guests who attended last years exhibitions, and registering their attendance for thisyear. This role is to start 1st March until the 13th March. Tate is acting as an Employment Business...

  • Customer Service Advisor

    2 days ago

    Brighton, United Kingdom Search Consultancy Full time

    Customer Service Advisor - Central Brighton £ 18,525 rising to £20,000 after 6 months We are working exclusively with a reputable and well known company in Brighton who are looking for a number of Customer Support Representatives to join them permanently to support with their growth and increase in inbound queries from their large customer base. This...

  • Hybrid Customer Service Advisor

    5 days ago

    Brighton, United Kingdom Page Personnel Finance Full time

    **As a Hybrid Customer Service Advisor, you will be supporting the customer service team with inbound and outbound calls.** **Client Details** **Our client is a Brighton based insurance company, who are expanding their customer service team.** **Description** **As a Hybrid Customer Service Advisor the responsibilities are-** - Deliver excellent customer...

  • Customer Service Advisor

    6 days ago

    Brighton, United Kingdom Page Personnel - UK Full time

    Hybrid working - Excellent benefits **About Our Client**: **Our client is a Brighton based insurance company, who are expanding their customer service team.** **As a Hybrid Customer Service Advisor the responsibilities are-** - Deliver excellent customer service at all times - Managing inbound and outbound calls - Liaison with other internal departments on...

  • Hybrid Customer Service Advisor

    4 days ago

    Brighton, United Kingdom Page Personnel Finance Full time

    **As a Hybrid Customer Service Advisor, you will be supporting the customer service team with inbound and outbound calls.** **Client Details** **Our client is a Brighton based insurance company, who are expanding their customer service team.** **Description** **As a Hybrid Customer Service Advisor the responsibilities are-** - Deliver outstanding...

  • Helpdesk/Customer Service Advisor

    2 days ago

    Brighton, United Kingdom Resourcing Group Full time

    Title: Helpdesk/Customer Service Advisor Location: Brighton Start Date: ASAP Pay Rate: £12.81ph PAYE Our client who are one of the leading companies are currently recruiting for a Helpdesk/ Customer Service Advisor to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right person. Monday to Friday...

  • Customer Service Advisor

    2 days ago

    Brighton, United Kingdom Abodus Student Living Full time

    **Role Overview** An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team in Brighton. As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales enquiries including viewings, follow-up calls etc. and provide administrative support as required....

  • Helpdesk/Customer Service Advisor

    Found in: beBee jobs GB - 1 day ago

    Brighton, Brighton and Hove, United Kingdom Resourcing Group Full time

    Title: Helpdesk/Customer Service Advisor Location: Brighton Start Date: ASAPPay Rate: 12.81ph PAYE Our client who are one of the leading companies are currently recruiting for a Helpdesk/ Customer Service Advisor to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right person. Monday to Friday role...

  • Service Advisor

    2 days ago

    Brighton, United Kingdom Just Recruitment Solutions Full time

    **Service Advisor Vacancy - Brighton - £35,000** Experienced Service Advisor - Franchised Dealership £35,000 OTE per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and warranties. About...