Group Reservations Executive
4 weeks ago
**The Copthorne Tara Hotel is looking for a Group Reservations Executive to join its busy and exciting department.**
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.
Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax with an afternoon tea in the tea lounge.
**What will I be doing?**
As **Group Reservations Executive**, you will maximise revenue opportunities in the areas of group reservations, by driving sales leads and increasing conversions. **The Group Reservations Executive**will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a **Group Reservations Executive **will perform the following tasks to the highest standards:
- Receive and convert incoming enquiries to achieve targets and maximize revenue
- To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards.
- To provide a courteous, co-operative and professional service to clients and all departments in the Hotel at all times
- Create groups in the systems, and enter all relevant important information
- Draw up contracts for groups
- To complete the arrivals check, ensuring all bookings are entered in to the system and have all the necessary details including payment methods and back-ups, to ensure there are no issues upon check in
- To follow up on traces on a daily basis and action them accordingly.
- To ensure cancellation policies are followed and deposits are taken correctly.
- Ensure accuracy of reservation market codes according to company guidelines
- To positively contribute towards departmental and hotel targets, objectives and budgets
- Build strong relationships with customers to fully understand their needs
- Arrange and carry out Hotel show rounds
- Ensure the complete administration and execution of all planned group arrivals
**What are we looking for?**
A **Group Reservations Executive** serving Millennium & Copthorne brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- High level of IT skills
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems OPERA
- Demonstrated previous experience working in the Reservations or Front office department
**For you**
**We offer a benefits package including**:
- Group Personal Pension Plan
- Life Assurance
- Meals Provided on Duty
- Employee Discounted Accommodation
- Employee Discount on Food & Beverage and Hotel Restaurants
- Friends and Family, (discounted) Accommodation Rate
- Season Ticket Loan Scheme
- Length of Service related holiday scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Eye Care Vouchers
- Long Service Awards
- Employee of the Month / Year
- Recommend a Friend Scheme
- Subsidised Car Parking (If available)
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Work Remotely
- No
**Job Types**: Full-time, Permanent
**Salary**: £22,500.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
COVID-19 considerations:
No
Work Location: One location
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