Welcome & Service Assistant
4 days ago
Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year
What it's like to work here:Atmospheric Ham House is situated on the banks of the River Thames. This 17th century country home has a varied visitor experience, including outdoor events, workshops, theatre, ghost tours and family-friendly activities. The close team is often looking for enthusiastic people with great interpersonal skills to join them, particularly for seasonal contracts.
The orangery café offers freshly made food straight from the garden to your plate and the shop also sells a large selection of Ham-grown plants and other varieties. Take a step back in time to over three hundred and fifty years worth of plants and produce originally grown in the gardens.
Click here for more information about this location
What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.
Who we're looking forWe'd love to hear from you, if this sounds like you:
- Helpful & Friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- A team player, but also can work on your own initiative
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Requirements :Compliance.Eligibility to Work in the UK
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