Welcome & Service Assistant

6 months ago


Richmond, United Kingdom National Trust Full time

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

**Salary**:£13.34 per hour, this salary includes an outer London weighting allowance of £1.70 per hour.

**Contract/duration**:Permanent

**Hours/working pattern**:This role is based on 780 annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work Mondays and one full weekend in two. Bank holiday working is required.

What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of 5 working at Ham House.

What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (780 hrs py)



  • Richmond, United Kingdom National Trust Full time

    As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. **Salary**:£12.32 per hour, please note that the salary includes an outer London weighting allowance. **Contract/duration**:Permanent **Hours/working...


  • Richmond, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Richmond, DL10 6NT **Hours**:Part-Time Hours Available (24 Hours) **Hourly Rate**:£11.10 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group **Trasnport Essential** **Located off the A1** **Must be 18+** We are looking for friendly and dedicated Sales Assistant who can provide...


  • Richmond, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Richmond, DL10 6NT **Hours**: Part-Time Hours Available (24 Hours) **Hourly Rate**: £11.10 **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group Trasnport Essential Located off the A1 Must be 18+ We are looking for friendly and dedicated Sales Assistant who can provide outstanding...


  • Richmond, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Richmond, DL10 6NT **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.10 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...


  • Richmond, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Richmond, DL10 6NT **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£11.10 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Richmond, Greater London, United Kingdom Scott's Richmond Full time

    Key Responsibilities:As a key member of our service team, you will be responsible for ensuring the timely and accurate delivery of dishes from the kitchen to the appropriate tables.You will collaborate with servers, kitchen staff, and other team members to maintain a seamless workflow, ensuring that our guests receive an exceptional dining...

  • Services Assistant

    5 months ago


    Richmond, United Kingdom Sainsbury's Full time

    **Location** - Richmond Store, Sainsbury's Supermarkets Ltd Lower Richmond Road, Richmond, TW9 4LT **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £13.15 per hour **Areas of business** - Retail **Job ID** - 241458 **Schedule** Sun 8am - Sun 4pm Tue 9pm - Tue 7am Thu 8am - Thu 4pm - Total hours: 25_ Love food, variety and helping...

  • Domestic Assistant

    5 months ago


    Richmond, United Kingdom British Pregnancy Advisory Service Full time

    **Are you an experienced cleaner with knowledge of COSHH? Are you looking to join a vibrant energetic team?** We're looking for a Domestic Assistant/Cleaner to join our professional and dedicated team at BPAS Richmond on part-time basis. You will carry out cleaning duties in accordance with the unit to agreed levels and standards. **This role is for 18...

  • Domestic Assistant

    6 months ago


    Richmond, United Kingdom British Pregnancy Advisory Service Full time

    **Are you an experienced cleaner with knowledge of COSHH? Are you looking to join a vibrant energetic team?** We're looking for a Domestic Assistant/Cleaner to join our professional and dedicated team at BPAS Richmond on part-time basis. You will carry out cleaning duties in accordance with the unit to agreed levels and standards. **This role is for 18...

  • Catering Assistant

    5 months ago


    Richmond, United Kingdom JP's events ltd Full time

    Catering Assistant in the Richmond area. **The Role**:As a Catering Assistant, you will be an integral part of our catering team, responsible for: Providing excellent customer service to all visitors Assisting with food preparation and presentation Ensuring cleanliness and hygiene standards are maintained Handling cash and electronic payments...

  • Retail Assistant

    5 months ago


    Richmond, United Kingdom Asda Express Full time

    **Role**:Retail Assistant **Location**:Richmond, DL10 6NT **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...


  • Richmond, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant - Nights **Location**:Richmond, DL10 6PR **Hours**:Part-Time Hours Available **Hourly Rate**: £11.10 **Bonus Scheme**:Quarterly Bonus Incentive! **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for night shift).** **What’s in...


  • Richmond, United Kingdom Aramark Full time

    Your Aramark journey starts hereAramark UK are currently recruiting for a General Assistant in their Defence sector to be a part of our integral team at Marne Barracks Juniors, Catterick Village, North Yorkshire, DL10 7NPAs a General Assistant, you will mainly be working front-of-house. You will support day-to-day operations by serving food and beverages to...

  • Pharmacy Assistant

    6 months ago


    Richmond, United Kingdom Day Lewis Pharmacy Full time

    **Pharmacy Assistant - DL10 4HY (Richmond, NORTH YORKSHIRE)** Unlock your Pharmacy potential by acting now and joining the Day Lewis family as a Pharmacy Assistant! We are a fast paced, innovative Pharmacy business continuously looking to develop and engage with the future of the Pharmacy World. Day Lewis is known for investing in its colleagues to...

  • Bar Assistant

    6 months ago


    Richmond, United Kingdom Petersham Nurseries - Richmond Full time

    **B** **ar Assistant** **Petersham Nurseries Richmond** We are looking to recruit a Bar Assistant/Waiter. Petersham Nurseries Café, is a charmingly casual yet sophisticated restaurant, set within one of the glasshouses, we also have an outside dining area. Our Café is an oasis that never fails to captivate and enchant. Respecting the Slow Food...


  • Richmond, Greater London, United Kingdom Petersham Nurseries - Richmond Full time

    Petersham Nurseries Café, located in Richmond, is seeking a reliable Food Service Assistant to join their team.About the RoleAs a Food Service Assistant, you will play a crucial part in maintaining the highest standards of cleanliness and hygiene in the kitchen. This involves washing up, organizing the storeroom, and ensuring all areas are clean and...


  • Richmond, Greater London, United Kingdom Achieving for Children Full time

    Job OverviewAchieving for Children is a Community Interest Company that offers innovative solutions in supporting children and young people with disabilities.SalaryThe basic hourly rate for this position is £13.52, with additional benefits and flexible working arrangements.Job DescriptionThis role involves assisting group leaders in providing a safe and...

  • General Assistant

    5 months ago


    Richmond, United Kingdom Radish Catering Full time

    **This role is for a Catering Assistant at The Vineyard School, Richmond** Rate of Pay: £11.44 Hours: 16.25 hours per week Mon-Fri (Term Time Only) Weeks per Year: 39 **Job Description**: Are you passionate about food, people and great service? Are you looking to expand your experience by working in the education sector? We are passionate about people...

  • General Assistant

    6 months ago


    Richmond, United Kingdom Radish Catering Full time

    **This role is for a Catering Assistant in Richmond** Rate of Pay: £10.42 Hours: 16.25 hours per week Mon-Fri (Term Time Only) Weeks per Year: 39 **Job Description**: Are you passionate about food, people and great service? Are you looking to expand your experience by working in the education sector? We are passionate about people and food. We enrich...


  • Richmond, United Kingdom FARA Enterprises Limited Full time

    **The Company** FARA Richmond Kids is recruiting a Weekend Sales Assistant. As a Sales Assistant, you will join a vibrant, busy charity retail environment, where no two days are the same and the local community is at the heart of everything that we do. FARA has 40 Charity Shops, helping disadvantaged children and young people in Romania for the last 30...