Training & Competency Assistant

3 weeks ago

Milton Keynes, United Kingdom Network Rail Full time

Training & Competency Assistant

**Location**:
Milton Keynes, GB

**Department Name**:
System Operator

**About Network Rail**:
**Key Vacancy Information**

**Duration**: Permanent

This role is a full-time opportunity, but flexible working patterns will be considered.

**Location**: This role is based at Quadrant:MK. For roles based in the Quadrant:MK, you must live within 75/90 minutes.

**Band & Salary**: Band 5 £25,000 - £26,000

**Hiring Manager & Resourcer: Jo Portas & Laura Taylor**

**Brief Description**:
**About Network Rail**

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more

**About the function**

System Operator are passionate about capacity. We craft tomorrow's railway to meet future needs of the rail industry. By understanding what the future requirements of the railway are, we can plan the long-term capability of the network, promoting the efficient use of network capacity. We improve the railway for the millions of people who use it every single day.

**About the role (External)**:
**Who are we looking for?**

We are looking for someone who can assist the Training & Competency Specialists in the delivery of our outstanding training and competency frameworks. We need someone who can provide an effective and efficient coordination service to the function, which means you will need excellent organisational skills. We want someone who prides themselves on the service they offer to customers and can demonstrate exceptional communication skills.

**A note from the Hiring Manager**

‘This is an exciting opportunity to join our friendly team who offer excellent training and development opportunities to members of Capacity Planning. We pride ourselves in offering new entrant planners an outstanding service, and we need someone with excellent organisational skills to ensure everything runs smoothly. You will be involved with a variety of tasks within this role, including the opportunity to co-deliver our induction and reflections training sessions which will develop your skills and experience to progress your career within the Training & Development Team.’

**What does the average day look like?**

As a Training & Competency Assistant you will,
- Be co-ordinating the activities of the internal, external tutor/assessor pool supporting the effective scheduling of training working with the Training & Competency Specialist
- Maintaining accurate and regular communication of course information for delegates.
- Supporting the team in maintaining accurate delegate records and the scheduling and booking of training courses.
- Assisting the development and delivery of training courses to meet safety and quality requirements and to current standards in rules, regulations and working instructions. Use available resources effectively in order that delegates are given every opportunity to achieve the learning outcomes.
- Facilitating end of class knowledge test or other assessment to measure achievement of defined standards of knowledge at the end of each training course.
- Evaluating and report on the quality and standard of training provided, ensuring consistency and identification of trends in performance and achievement.
- Supporting the Training & Competency Specialist and Managers
- Providing support to continuous improvement activities
- Undertaking the role in a way that is consistent, and reinforces, Network Rail behaviours

**What essential skills and experiences are required?**
- Educated to GCSE/O level standard or equivalent in English and Maths
- Proficient in the use of IT desktop packages, particularly MS Office
- Good interpersonal skills
- Excellent organisational skills and the ability to effectively prioritise workload
- Excellent communications skills (written and verbal)
- Ability to affect a culture change
- Ability to motivate and inspire

**We would also like, but not essential.**
- Experience in working within a training environment
- Experience of Oracle systems
- An understanding of different learning styles
- Displays attributes of a team player
- Thorough knowledge of the methods in use in Capacity Planning (appropriate to the training being delivered) from basic to advanced systems.

**What can we offer you in return?**

We have a range of benefits including:

- 28 days annual leave entitlement, plus Bank Holidays and five volunteer days
- My Benefits - our discounted online shopping site
- A range of discounted offers including, Healthcare offers, cycle to work, healthcare club discounted membership and other benefits
- Subsidies of up to 75% on rail and underground season tickets
- A range of pension schemes
- Two weeks paid reserve leave for our Armed Forces community
- Training, development

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