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Training Specialist

4 months ago

Milton Keynes, United Kingdom Trinity Resource Solutions Full time

We have a fantastic opportunity for a Training Specialist to join our established and multi-national organisation. Our client have grown rapidly over the recent years and they are now looking at someone who can manage onboarding and training of new employees.

So if you're looking for a new and exciting opportunity, with a fantastic and offices to match - then please apply

**Main Responsibilities**:

- Analyse the development needs for employees in the Customer Service area by closely collaborating with managers and teams
- Together with your stakeholders in Customer Service, you will concrete training programmes and measures for improvement.
- Design, and implement and maintain needs-based training and coaching concepts
- Implement individual development measures, including coaching methods for Customer Service, and training matrix to include use of call evaluation recordings
- Successfully support the onboarding process of new employees.
- Carry out induction of new recruits, develop ongoing training plans for all team members and review effectiveness of training
- Training matrix to be set up and maintained for all members of team
- Proactively identify and implement order process improvements
- Regularly monitor the success and reporting of the training to ensure and improve the high-quality standards of our CS Improvement approach.
- Support Customer Service-related projects
- Monitor and evaluate personal performance to enhance individual / team results in line with departmental KPI’s and personal development plan, to help the Company to meet its overall turnover and profit targets
- Ensure accuracy of training by staying up to date with process and product changes.
- Monitor and review KPIs weekly, implementing any improvement action/plans as required
- Use the Call evaluation recordings to help coach and develop the team

**Essential competencies, skills and experience**:

- Previous experience of working in a customer service role
- Experience of delivering individual/group coaching to improve professionalism and customer service
- Clear understanding of the development and achievement learning culture.
- Ability to work under pressure, organise and prioritise responsibilities.
- Confidence as well as very good communication skills
- Have a passion for good customer service and understand the benefits of excellent customer service for the wider organisation.
- SAP Knowledge
- Knowledge of CRM systems

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: One location