Programme Support Officer

8 months ago


London, United Kingdom NHS Employers Full time

We have an exciting opportunity for a self-motivated individual to join our Medical Pay and Workforce Team. The Medical Pay & Workforce team deliver designated work programmes that co-ordinate national negotiations/discussions on the reform of pay and terms and conditions of service for NHS doctors and dentists as well as support medical education, quality and standards and medical workforce supply. Reporting to a Programme Manager and working in conjunction with other members of the team, the post holder will support delivery of the teams work through the coordination of meetings, events, and webinars, organising team travel and accommodation, managing queries, drafting meeting minutes and supporting the development of communications, resources and web based materials. Responsibilities As a Programme Support Officer, you will work with the Senior Programme Support Officers and other members of the team to support the delivery of work programmes.

**Some of your main responsibilities will include**: Administrative Support Providing high quality secretariat support for national meetings of employers and trade union representatives. This includes arranging meetings to suit multiple diaries and diary management for colleagues in the team, circulating confidential meeting papers, minute-taking, following up actions and maintaining membership records. Responsibility for answering queries from employers from our mailboxes in an accurate and timely way, providing excellent customer service. You will understand any problems, signpost to relevant online information and escalate within the team where appropriate.

Responsibility for the maintenance of the teams section of the NHS Employers website. This will involve amending and updating the website as required. Raising purchase orders for authorisation using the electronic finance system and logging invoices, and providing input to the team budget tracker. Maintaining and updating the team quarterly work plan and specific project plans that support the requirements of the programme.

Updating the customer relationship management system as appropriate and promoting the use of CRM in stakeholder engagement. Meetings and Events Co-ordinating internal and external meetings such as team meetings, national forums and workshops, including date allocation, room booking, compiling and circulating agendas and papers, minute taking and arranging catering services. Contributing positively to internal and external meetings as and when required. Assisting other members of the team to co-ordinate larger external events and forums.

Programme Work Engaging with employers and supporting them. This includes gathering good practice examples and understanding the challenges that employers are currently facing. Ensuring that effective and timely communications are delivered to employers about latest developments in our work. This could involve drafting web content and scheduling social media posts.



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