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Neighbourhood Housing Officer

4 months ago

Bury St Edmunds, United Kingdom Havebury Housing Partnership Full time

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We’ve also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

**Requirements**:
**_ Outline of key responsibilities..._**
- You will assist with the management and resolving of tenancy and estate management issues, as part of one team
- Being proactive to investigate potential breaches of tenancy conditions and ensure appropriate action is taken to resolve matters, including serving Notices of Seeking Possession, preparing evidence, recommending injunctions or other legal action and attending court hearings
- You will assist with resident various queries, liaising with other teams as necessary to ensure that customer enquiries are dealt with efficiently and within service standards
- You’ll complete all tenancy and neighbourhood processes, in line with statutory timescales and policies and procedures, including mutual exchanges, successions, management transfers, settling in visits, welfare visits, changes to the tenancy, regular estate inspections, tort notices etc
- You will work with other internal and external teams and agency groups to: e.g. prevent breaches of the tenancy agreement, assist the resident engagement, resolution of complaints, record and report safeguarding or domestic abuse concerns. As well as working with multi-agency groups to seek resolution of issues that occur in and around our homes and communities.

**_We are looking for someone who has _**
- Full UK drivers licence and access to a car as the role is field based. You must be able to travel around sites and undertake home visits when required
- Experience or knowledge of housing/lettings or ideally social housing, as well as experience of dealing sympathetically, respectfully and fairly with people from all backgrounds
- Demonstrate experience of ability to work as a flexible, collaborative team member working with colleagues to deliver business objectives
- Experience in managing personal data and using and keeping computer management systems to maintain accurate and up to date records Knowledge and understanding of current legislation in relation to housing issues, particularly landlord and tenant law within social housing
- An understanding of policy issues and the ability to deliver excellent customer services in line with Havebury’s, policies, procedures, vision and objectives Commitment and an understanding of the need to deliver services with a clear focus on value for money

**Benefits**

**In return, we are offering**
- An annual salary of up to **£35,056.19 FTE (£28,044.95 per annum based on 29.6 hours per week) plus a car allowance of £1,545 per annum**
- We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
- Access to Havebury Saver, to enable you to receive discounts for certain retailers’
- Flexible working around a 37-hour week
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension - between 5% - 10% dependant on individual contribution, with life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Competitive medical cashback plan