Team Leader

5 months ago

Shaftesbury, United Kingdom Swann Full time

We are currently looking for a team leader to join our busy client in Shaftesbury, Dorset.

This role will be at least **8-12 hours per week, hours will vary on a week by week basis.**

You work multiple shifts per week, with the busiest shifts, weekends and complex bookings being paramount.

Whether or not you are on shift, you are responsible for ensuring that the various tasks required to ensure that lettings run smoothly, as detailed in The Routine and our OE Audit, are carried out correctly. These include:

- Client and customer engagement
- Preparing facilities for customers - Moving furniture and equipment
- Securing and locking parts of the school
- Cleaning and tidying
- Getting photos and signatures as required - Regularly patrolling the site.

You will be required to carry out an Operational Excellence Audit for yourself onsite each month, and also perform a regular Op Ex Audit of each of your supervisors.

Your operations are externally audited by your Area Manager, and it is your responsibility to ensure that your site achieves the high standard required.

The role of a Team Leader is a responsible and varied one, for which you will be fully trained and supported by your Area Manager. In future, as an experienced TL, you may have the opportunity to help train other TLs as they join the business. In addition, you are issued with the following:

- A softphone app with a dedicated business phone number
- A unique badge and lanyard to distinguish your rank and authority from all other SP employees, issued on completion of your probation
- Personalised business cards, issued on completion of your probation
- Full operator admin rights on our new booking system, with authority to price, make, change and terminate customer bookings

**Staff**

You are responsible for ensuring that every shift is adequately staffed:

- Get guidance from your AM as to the number of supervisors you need
- Interview and appoint supervisors
- Train your staff
- Organise and issue rotas ensuring optimisation to control costs
- Handling last-minute staff cancellations and bookings to ensure staff cover for every shift
- Make EOTM nominations
- Order SP staff uniforms & ID badges
- Support staff morale and wellbeing

**Client Team**

You develop friendly and professional relationship with key members of the school team. This includes the Client, Premises Manager & Premises Team, and the Head Cleaner.

Specifically, this includes the following:

- Seeking out and saying hello to them when you are on shift
- Handling last minute cancellations by the school
- Meeting your client once a month to present and review performance.

You can escalate more complex issues and opportunities to your Area Manager, who is there to provide you with expert advice and support. They will personally engage with the client where necessary.

**Customers**

You will be responsible for ensuring a positive experience for all of their customers:

- Being friendly and helpful, and ensuring that all your staff do the same
- Ensure all staff are correctly uniformed, well presented and wearing their ID badge
- Ensure all signage and marketing materials are correctly displayed
- Ensure the site phone is always answered promptly and professionally during lettings
- Handle live customer issues, emergencies & safeguarding

You will engage with your sales exec to support growth
- Work out your staffing requirements for complex lettings so your sales exec can price them accurately
- Handle on site viewings during lettings hours and sales related enquires from customers
- Provide specific site information as required, and make sure that the information held in our systems about your site is correct.

You are responsible for knowing the availability of your facilities and making sure this data is in our systems, including both planned availability (such as holidays and exams) and unplanned (such as emergency closures).

**Job Types**: Part-time, Zero hours contract

**Salary**: £11.00 per hour

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Overtime
- Weekend availability

Application question(s):

- When are you available to start?
- Are you available evenings and weekends?

**Experience**:

- Customer service: 1 year (preferred)
- People Management: 1 year (preferred)
- venue hire: 1 year (preferred)
- diary managment: 1 year (preferred)
- daily operations: 1 year (preferred)
- audits: 1 year (preferred)
- sales: 1 year (preferred)
- KPI's: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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