Customer Support Specialist
2 weeks ago
**WHAT'S IN IT FOR YOU?**
- £25,500-£28,500 depending on experience
- 37.5 hours per week
- 10% discretionary bonus
- Private healthcare contribution
- Contributory Pension scheme
**YOUR ROLE AS A CUSTOMER SUPPORT SPECIALIST**
- Supporting the team with digital troubleshooting and complaint management
- Supporting training activities
- Building relationships with customers as well as other teams in the business and third-party suppliers
- Providing solutions to help aid complaint management
- Communicating and ensuring you understand troubleshooting measures and patterns to stakeholders
- Taking part in the out of hours technical help-line rota
**NECESSARY SKILLS AND EXPERIENCE**
- Patience and strong communication skills
- Effective complaint handling
- Understanding and passion for digital products
- Use of Microsoft Office, CRM systems and video conferencing platforms
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data.
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