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Hospitality Administrator

5 months ago

Bristol, United Kingdom Ashton Gate Stadium Full time

**JOB TITLE**: Hospitality Administrator

**REPORTS TO**: Front of House Manager, Front of House Coordinator

**WORKING HOURS**:37.5 hours per week, 5 days over 7

**PLACE OF WORK**: Ashton Gate Stadium, Bristol, BS3 2EJ. Travel to other locations may be required

**CONTRACT**: Permanent

Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.

**JOB PURPOSE**

To support the Front of House Operations team from a recruitment, cost and an administrative point of view. To ensure all staff have completed the relevant training and qualifications and to ensure the scheduling of events, including matchdays, are accurate and within budget

**KEY OBJECTIVES**
- Support the FOH management team, to ensure the smooth operation of the department
- Manage, direct and deploy staff to best operational effect
- Co-ordinate staff scheduling for events, in line with specific requirements and the payroll budget
- Manage the bank of casual staff, nurturing a positive working environment to ensure the best possible retention
- Ensure all staff have received relevant training in order to deliver excellent customer service
- Work in line with Ashton Gate’s Mission, Vision and Values, embracing the fast-paced nature of this innovative and progressive venue
- Support the wider Operations team as necessary
- Actively recruit and induct new casual team members and at the same time follow all recruiting process

**KEY RESPONSIBILITIES (KPIs)**
- Host inductions for new recruits
- Update information on events, ensure Events Managers communicated on any changes
- Support with any necessary offer paperwork, references and on boarding communication is completed, ensuring a great employee experience.
- Continuously looks for ways to improve our tasks, allowing for processes to be streamlined and improving the experience for our staff and clients
- Problem solves within the role and provide new solutions around how the recruit process can work better.
- Identifies and escalates issues, where appropriate to the Management team.
- Works constructively, positively, and pro-actively with teams, managers and the wider group where applicable to achieve consistently high levels of performance and employee satisfaction.

**KEY RELATIONSHIPS**
- Events and Matchday Operations team
- HR team
- Event Managers
- Sales Team
- Client or organisers
- Supervisors/Trainee
- Casual staff/agency
- Guests

**ESSENTIAL SKILLS**
- Strong communication skills (verbal, listening, writing)
- Previous user of Outlook, Word, Excel, PowerPoint, Teams and Zoom
- Excellent typing speed and accuracy of spelling and grammar, layout and content formation essential
- High organised and efficient approach required
- Ability to manage varying needs and prioritizing to ensure best business results
- Strong attention to detail, initiative and driving for success

**HEALTH & SAFETY**
- Responsible for ensuring all health and safety procedures are followed at all times, with relevant paperwork to support
- To ensure all employees complete their trained required to do their job
- Report all incidents and accidents as required
- To report any hazards detected
- To complete and review the risk assessments for the department

**REWARDS & BENEFITS**
- Up to £22,000 depending on experience
- A holiday allowance of 20 days + bank holidays
- Pension scheme
- 2 x Complimentary tickets to both Bristol City and Bristol Bears first-team home league games
- Social events
- Exclusive offers on Perkpal - Discounted Gym, Employee Assistance Programme - Local Benefits - Complimentary Hospitality x3 - Season Tickets for Bristol Bears & Bristol City

**EQUAL OPPORTUNITIES**

We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development, and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability, or gender reassignment.

**SAFEGUARDING**

Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.

**Salary**: Up to £22,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)

Work Location: In person